Success Letter for ICS 392 （Executive Coaching - Leadership in a VUCA (Volatile, Uncertain, Chaotic & Ambiguous Business Environment）

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Home >Business & Finance homework help >Management homework help >Success Letter for ICS 392 （Executive Coaching - Leadership in a VUCA (Volatile, Uncertain, Chaotic & Ambiguous Business Environment）

David Drehmer, PhD, ACC, FAAETS, FIOCPA, CSP

The challenges of leading in a VUCA (volatile, uncertain,

chaotic & ambiguous) business environment

Powerpoint Day 1 EXECUTIVE COACHING: LEADERSHIP in a VUCA (Volatile, Uncertain, Chaotic & Ambiguous) BUSINESS ENVIRONMENT.

Name __________________________________________________________ If this workbook is found, please return it to the Management Department, DePaul University, Room 7000, One East Jackson Boulevard, Chicago, IL 60604 so that it may be returned to its owner.

Executiive Coaching - Day 1 1/22/18

David Drehmer, PhD, ACC, FAAETS, FIOCPA, CSP Associate Professor of Management & Entrepreneurship, DePaul University Executive Director (emeritus), Performance Enhancement Institute, PC Licensed Clinical Psychologist, Consulting Organizational Psychologist Senior Scientist, Neuroscience Institute Clinical Director (emeritus) & Co‐Founder, Center for Traumatic Stress Founding Fellow, Harvard Institute of Coaching, Harvard Medical School Fellow, Center for Creativity and Innovation, DePaul University Mentor Coach, International Coach Federation Harvard Business Review, Advisory Council

Coaching: Leadership in a VUCA business environment

David E. Drehmer, PhD

Irritate You!

Like an Oyster that is Irritated

The Choice is Yours!

Executiive Coaching - Day 1 1/22/18

Hardest Thing to Do

The brain is a wonderful organ; it starts working the moment you get up in the morning and doesn’t stop until you get to work. -- Robert Frost

• Think of a special person in your childhood or career, someone who helped you develop. Then ask yourself the following questions

• What did they do?

• What qualities and behaviors did they display?

• How did you feel as a result?

Special Experiences

They:

• treated me as an equal • listened to my point of view • believed that I could… • challenged me • were fun and enthusiastic • showed trust and respect • gave me time and full

attention

I felt:

• special • valued • confident • safe and cared for • supported • self-belief • empowered

Common Responses Maestro Ben & David

Institute of Coaching Coaching in Leadership and Healthcare Conference

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Leader Appointers

Tasks

Reading List

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… Mr. Keating (Robin Williams) got it right Stretch your Capacity

It is OK to . . .

I hear and I forget; I see and I remember; I do and I understand.

HBR Articles

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www.viame.org

www.ebcdisc.com

Evaluations Participation & Attendance

Peer Coaching Success Letter

One Minute Paper Cogitations

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Everybody is a Genius. But If You Judge a Fish by Its Ability to Climb a Tree, It Will Live Its Whole Life Believing that It is Stupid. -- Albert Einstein

Daily Cogitations

Have You Changed Civilization Today? Change

The only person that likes change is a wet baby.

I think there is a world market for maybe five computers

--Thomas Watson, chairman of IBM, 1943.

There is no reason anyone would want a computer in their home

--Ken Olson, president, chairman and founder of Digital Equipment Corp., 1977

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But what ... is it good for?

--Engineer at the Advanced Computing Systems Division of IBM, 1968, commenting on the microchip.

Everything that can be invented has been invented

--Charles H. Duell, Commissioner, U.S. Office of Patents, 1899.

This 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.

--Western Union internal memo, 1876.

The concept is interesting and well-formed, but in order to earn better than a 'C,' the idea must be feasible.

-- A Yale University management professor in response to Fred Smith's paper proposing reliable overnight delivery service.

Ignaz Semmelweis Data Louis Pasteur's theory of germs is ridiculous fiction

--Pierre Pachet, Professor of Physiology at Toulouse, 1872.

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Revolution and Evolution

Western Civilization: A Short Course

Nomads

• Hunters and Gathers • Wandered earth in search

of food and water • Lived in small tribes • Little specialization • Thousands of years

Agricultural Revolution

• Stopped being nomads (millenniums)

• Settled in one place • Scratched ground and grew crops • Lasted for centuries

Industrial Revolution • Most people worked in factories. • Mechanization & Bureaucracy • Brought people into towns and cities. • Explosion of consumer goods • Economic growth • Blue collar jobs • Lasted for decades

Information Revolution • Information or Knowledge workers • Substitute Information for capital. • Explosion of global communication • Skilled white collar workers • Distributed workplace • Technology based • Lasted for years

Creativity Intensification

• Intellectual assets, property, capital • Technology, Design, Education • Life Balance • Nano technology • Lasted for ???

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VUCA Revolution • Volatile, Uncertain, Chaotic & Ambiguous

• Talent surplus & shortage • Continuous reinvention of self • Disruptive business environment, Past not accurate future predictor

• Social media changes communicate • Agility, flexibility, and rapid change

“It is not the strongest of the species that survives, nor the most intelligent, but. .

the one most responsive to change.” Charles Darwin

IF I HAD ASKED MY CUSTOMERS WHAT

THEY WANTED, THEY WOULD HAVE SAID A

FASTER HORSE. Henry Ford

Did You Know…

“You must be

the change you wish to see in

the world.” --Gandhi

Transtheoretical Model of Change

Prochaska & DiClemente

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27 Firefighters Dead If you don’t like change, you’re going to like irrelevance even less.

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“Everyone thinks of changing the world, but no one thinks of changing himself.”

Leo Tolstoy invention, origination, devising, pioneering, realization, recognition, revelation, disclosure, finding, locating, uncovering, unearthing

Discovery

grow, increase, intensify, strengthen, heighten, amplify, augment

Deepening Renewal

resumption, recommencement, reestablishment; continuation, renovation, restoration, modernization, reconditioning, overhauling, redevelopment, rebuilding, reconstruction

Understanding

compassionate, sympathetic, sensitive, considerate, tender, kind, thoughtful, tolerant, patient, forbearing, lenient, merciful, forgiving, humane, comprehension, apprehension, grasp, mastery, appreciation, assimilation, absorption

Skill Development

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Context Adaptation

A change or the process of change by which an organism or species becomes better suited to its environment. alteration, modification, redesign, remodeling, revamping, reworking, reconstruction, conversion

Exposure

uncovering, revelation, disclosure, unveiling, unmasking, discovery, detection, subjection, vulnerability, laying open, awareness

Experience Experience is what you get when you don't get what you want.

-- Dan Stanford

Experience: Something You Cannot Learn From Others But Only By Yourself.

Expertise

1. A vessel to move a person from one place to another.

2. A trusted role model, adviser, wise person, friend, Mensch, steward, or guide

3. A person who works with human and organizational forces to tap energy and purpose, to shape new visions and plans, and to generate desired results.

4. Someone who is trained and devoted to guiding others into increased competence, commitment, and confidence.

1. Unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them – Whitmore, 2009

2. A collaborative, solution focused, results oriented and systematic process in which the coach facilitates the enhancement of work performance, life experience, self-directed learning and personal growth of the Coachee – Grant, 1999

3. A professional partnership between a qualified coach in an individual or team that supports the achievement of extraordinary results, based on goals set by the individual or team – ICF, 2005

4. The art of facilitating the unleashing of peoples potential to reach meaningful important objectives – Rosinski, 2003

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Executive Coaching • Coaching for

– Skills – Performance – Development – Executive agenda – New position

Jeff Auerbach

Helping Professions

Therapist explores what is stopping you.

Counselor listens to your anxiety.

Mentor shares tips from his/her own experience.

Consultant advises you.

Coach encourages and supports you.

Core Competencies Meeting Ethical Guidelines & Professional Standards

Establish Coaching Agreement

Establish Trust & Intimacy

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Coaching Presence Active Listening

Delusions about Promoting Change

Insight ‐ if you can just make people see

Knowledge ‐ if people just know enough

Skills ‐ if you can just teach people how to change

Hell ‐ if you can just make people feel bad or afraid enough

We often try to give them

Then they will change!? Adapted from Elizabeth Jenkins, Ph.D. (July, 2017) Motivational Interviewing with Substance Use Disorders, Tampa Florida VA

Motivational InterviewingMotivational Interviewing

Micro Skills -- OARS • Open-ended Questions • Affirmations • Reflective Listening • Summaries

Opening Closed QuestionsOpening Closed Questions

Are you doing okay today? –What has been good in your day do far?

–How can you celebrate your gratefulness for what is working today?

Opening Closed Questions 1. How much did you read last

week? 2. Do you have a plan for

improvement? 3. When were you last engaged in

school? 4. Did you have a good day in class

today? 5. How often do you cut class? 6. Do you ever just go to class to be

present even when you are sick or exhausted?

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Reflections

Military Families Network July 19, 2016 By David Christian, Ph.D.

Reflect so that you move toward your goal.

Moving Conversation Forward Powerful, Impactful, Challenging, Rewarding, Engaging

Surface Description (Simple Reflection)

Dip Below Surface (Complex Reflection)

• feelings, • hopes, • dreams, • thoughts, • expectations

Herie, Marilyn (2017). https://educateria.com/2017/02/22/a-leadership-manifesto/

Reflective ListeningReflective Listening It’s been fun, but something has got to give. I just can’t go on like this anymore.

Paraphrase: So, the fun has come at a cost.

Amplified: You've had a fabulous time.

Double‐sided: On the one hand, you've had a good run, and on the other you can see that it's coming to an end.

Affective: You're a bit worried about where this is taking you.

Powerful Questioning

Direct Communication Creating Awareness

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Designing Actions Planning & Goal Setting

Managing Progress & Accountability How Coaching Works

Carol Kauffman

& David

Drehmer “I’ve been unfaithful to my fiancée, I’m in danger of being fired at work, and I’m at the lowest ebb of my life.”

The friend you’ve agreed to meet after work sits down in your office and says,

One Sentence Coaching Vignette

What would you say next?

Take two minutes and discuss with your neighbor.

Executiive Coaching - Day 1 1/22/18

As a therapist I would follow the trail of tears with the goal of healing.

As a coach I would follow the trail of dreams with the goal of optimal functioning.

What Trail to Follow? A therapist and coach may see this problem differently.

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

Coach v. Couch?

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

Deals with the past / root causes

Client is low functioning

“Fixes” problems

Doctor/patient relationship

Focuses on talking

Therapist has answers

Deals with the future / what works

Clients are emotionally sound

Creates new opportunities

Partner/collaborative relationship

Focuses on action

Coach helps client discover own answers

Couch v. Coach?

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

What you hear stays here

Highly sensitive, confidential, embarrassing & private matters.

An Intentional Conversation

Motivational Interviewing Training New Trainers Manual (September, 2014). Motivational Interviewing Network of Trainers (MINT), Creative Commons.

Listener uses nonverbal skills to communicate to the speaker that he or she is listening and understanding.

Five minutes on one of the following topics

An Intentional Conversation

Motivational Interviewing Training New Trainers Manual (September, 2014). Motivational Interviewing Network of Trainers (MINT), Creative Commons.

What is was like growing up in my home Ways in which I have changed as a person over the years The good things and not so good things about my high school years What I hope and plan to do over the next ten years. Describe one of your parents, or someone else close to you. How I came to do the kind of work I am doing.

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“I’ve been unfaithful to my fiancée, I’m in danger of being fired at work, and I’m at the lowest ebb of my life.”

The friend you’ve agreed to meet after work sits down in your office and says,

One Sentence Coaching Vignette

What would you say next?

It is not the answer that enlightens, but the question.

Eugene Ionesco

A structure for a coaching conversation Most widely used modal globally

G = GOAL R = REALITY O = OPTIONS W = WAY FORWARD

4 Steps to Great Coaching

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

GROW G = Goals

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

What is your vision of what you would like to be or achieve?

What is the general vision & the specific outcome you would like to see?

Q: If money or time were not a barrier, and you were a 10 of 10, what would that actually look-feel-taste like?

Spell it out!

Key Coaching Skills

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

Establish rapport.

Ask powerful question (open ended) to pull out that vision

Warmth & Challenge to get the vision clear. – point out the price of not changing.

Connect the vision to a goal.

Why does this goal matter to you?

GROW R = Reality

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

Clarity on the present.

What successes have you already had?

What obstacles do you need to navigate?

Q: With respect to this goal, on a scale of 1 to 10 how do you rate yourself right now?

Executiive Coaching - Day 1 1/22/18

Key Coaching Skills

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

Active listening & reflection -More challenging than is typical in TX

Identify GAP between where you are and where you want to be.

Clearly identify strengths & challenges you face.

Get the “hawk” as well as the hummingbird” eye view of the present reality.

GROW O = Options

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

First, see the gap; then build bridges over to the other side.

Ask, don’t tell, but be a catalyst.

Q: (The “miracle question”) Imagine its three months from now, you wake up and are 100% successful. What did you do to make it happen?

Key Coaching Skills

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

Brainstorming ways to get to your goal. (remember 50 ways to leave your lover.)

Research suggests: Identify 6 pathways.

Build pathways on strengths. How could you use your strength of ___ to help reach your goal/vision?

If you already knew the answer, what would it be?

GROW W = Way Forward

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

How are you going to get there? Next steps?

What is your level of confidence for these steps? (If under 80%, tweak the plan.)

Q: If current reality is you are a 4 out of 10, What can you do in the next 6 weeks to be a 4.5?

BE VERY SPECIFIC

Key Coaching Skills

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

In relationship use high warmth and high challenge.

To tweak the plan be comfortable with: – Raising/lowering the bar, as necessary. – Aim for perfect balance of challenge and skills – Build on Strengths, Resources & Assets

Q: How do you want to hold yourself accountable?

GOAL REALITY OPTIONS WAY FORWARD

We train executives to have five minute GROW conversations GROW Conversations

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

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GROW Conversation A Quick GROW conversation Pick one area of life you want to focus on

• Professional • Physical • Relationships • Financial • Spiritual • Leisure / Play

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

If you were a 10 out of 10 – perfectly fulfilled in this area, what would it look like, for you?

Possible Q: If time and money were not a barrier, what would you want this aspect of your life to look like?

Be specific – help client paint the picture as vivid and detailed as possible.

GROW G = Goals (First, the vision)

Example: Leisure @ 10 = Cannes Film Festival, Ski Alps, Sailing & fabulous dinner parties.

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

On a scale of 1 to 10 what are you now?

Get the clear snapshot.

Q: In the last month what’s it been like?

Q: What’s going well? Why might this matter?

GROW R = Reality

Leisure = 3; might look at some movies, ski once a year, sailing when invited, do not follow through.

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

How could you make this area of your life more fulfilling?

What successes could you draw on to bridge the gap?

Miracle Question: If a 10, what would you have done?

GROW O = Options

Leisure: Explore going to local film festivals, skiing more, being more energetic about finding new activities.

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

What could you do in the next six weeks to raise yourself half a point?

S.M.A.R.T. Plan: Specific, Measurable, Attainable, Realistic & Timely.

GROW W = Way Forward

Leisure, the plan: In the next 6 weeks go to 3 movies, have 2 dinner parties, arrange one local ski trip, read newspaper and formulate 2 new ideas.

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

Executiive Coaching - Day 1 1/22/18

What you hear stays here

Highly sensitive, confidential, embarrassing & private matters.

1. Goal/Vision 10 of 10 looks like..?

2. Reality Right now I am a ?? (4.0)

3. Options Pathways toward a 10?

4. Way forward How can I get to a 4.5

In Sum: Exercise One

Source: Carol Kaufman, Harvard Medical School, Coaching and Positive Psychology Initiative

The strongest human instinct is to impart information. The second strongest is to resist it.

Scottish author Kenneth Grahame

Resisting the Righting ReflexResisting the Righting Reflex

The desire to fix what seems wrong with people and set them promptly on a better course

Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger.

- Franklin P. Jones

• Give a man a fish and he eats for a day.

• Teach him how to fish and you get rid of him all weekend.

– Zenna Shaffer

Executiive Coaching - Day 1 1/22/18

• A man learns to skate by staggering about and making a fool of himself; indeed, he progresses in all things by making a fool of himself.

George Bernard Shaw

Try a thing you haven't done three times.

– Once, to get over the fear of doing it.

– Twice, to learn how to do it.

– And a third time to figure out whether you like it or not.

Virgil Thompson

Executive Coaching Carol Kauffman on Exec Coaching

• Subjective

• Objective

• Action

• Plan

SOAP Notes • What the client said

• What you observed

• What did you do

• Homework, agreements, etc)

BIRP Notes What about the client today What did you and the client do? How did client respond to intervention What’s next

• Behavior

• Intervention

• Response

• Plan

Executiive Coaching - Day 1 1/22/18

“I’ve been unfaithful to my fiancée, I’m in danger of being fired at work, and I’m at the lowest ebb of my life.”

One Sentence Coaching Vignette

The coach asked…

“I’ve been unfaithful to my fiancée, I’m in danger of being fired at work, and I’m at the lowest ebb of my life.”

One Sentence Coaching Vignette

The coach asked…

Is this the way you want it to be?

If your life were where you wanted it to be, what would it be like?

In answering that question, the client began a new journey.

TODAY “I learned _________” “I relearned _________” “I gained ______________” “I appreciated __________” “One thing that surprised me was ___________” “I could use coaching to ___________” “One thing I hope we cover before this class is over is ________” “I am more confident now that I can _______________” “When I get out of class, I can’t wait to try _________________.” “Something I wanted more of was ___________________”

Let’s make a dent in the universe

Steve Jobs