attention catherine owens

Background

Client, Amaya Brown, is a 29 year old African American female born on August 20, 1989. Client was referred to the Salvation Army Center of Hope (COH) by the Red Cross. The Red Cross Emergency shelter was closing and client was intake under the disaster program. Client is from New York where family resides but family doesn’t accept client’s sexuality. Client moved from New York to be with significant other in Greensboro, NC and left due to domestic violence. The three biggest barriers for client are domestic violence, drug abuse, and anger problems. Now client resides in the Salvation Army Center of Hope Homeless Shelter.

I. Intervention Approach

The Salvation Army COH uses strength based case management. The Strengths Perspective intervention approach is used in case planning because it focuses on the strengths, abilities, and the potential that a client has and not the setbacks. According to Miley, O’Melia & Dubois (2017) client strengths are resources to use when working for change.

human behavior and the person-in-environment framework

Case manager observes and noticed client’s strengths through the weekly meetings and would make necessary changes to plan as needed. One of client’s biggest strength is openness to share with case manager. In the first couple weeks client does a great job keeping up with his weekly case management meetings. Client is willing to make better changes to monthly budget and use money more appropriately. Client is willing to be honest about substance abuse and attend substance abuse education classes to help with his drug abuse. Clients are to leave the shelter from 9am to 3pm and to be productive. Client goes out and uses public computers to fill out job applications.

Client notes increasing conflict with peers within shelter. Client was referred to Monarch for substance abuse treatment and affordable medication

Client is hesitant to let case manager know that she is still in contact with abuser.

Client miss bed check in time which is 12 am the next day if client misses bed check or will forfeit bed. Client is given a shelter hearing date. Case manager tried to get in contact with client to know what happened to advocate for her at hearing too not be discharged from shelter. Client failed to contact case manager and show up for hearing.

II. Community Resources & Advocacy

III. Social Justice

Social justice principle is aim at decreasing or eliminating inequity in a society and is a very critical part of the intervention. Homelessness is a social justice issue that affects millions of people around the world and based on many factors.

IV. Evaluation

The evaluation methods and tools case manager used to monitor and evaluate client’s progress was looking at case plan goals weekly and seeing what is going well and what needs to change. The goals are S.M.A.R.T goals which means specific, measurable, attainable, realistic, and time bound. One of client’s goals was to find a job so each week case manager and client would go over how many job application or interviews they had or did. Case manager does weekly case notes on client to monitor and record what is happening in client’s life. During case management meetings case manager asses resources and interventions the client’s needs.

V. Reflection

Being a reflective practitioner is very important to be effective social workers. As a social worker doing case management a social worker must reflect and review their practice. To be a reflective practitioner a social worker must reflect on personal values and keep them in check with professional social work values and ethics. Being a reflective Social worker allows oneself to be mindful of inherent biases within oneself. Case management requires empowerment of clients and realizes the self-determination of client.

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