HOSP 1015 – Managing the Hotel Guest Experience Term Project The following project will be completed in three sections and will be handed in during the second part of the term. Each Project section is outlined below with the instructions and due dates.
Overview
| HOSP 1015 Managing the Guest Experience | |
| Scheduling Practice | |
| Steps in the Scheduling Process: | |
| 1 | Use the given Forecast of Occupied Rooms each night. |
| 2 | Apply the staffing guide to calculate the number of hours to be scheduled each day. |
| 3 | Enter the NUMBER OF HOURS (not the start and stop time) for the employees you schedule. |
| No Overtime (over 40 hours a week) | |
| Two consequetive Days off for each employee | |
| 4 | Save the Excel File. |
| 5 | Copy the Schedule into your approval memo (Word Document). As a PICTURE. |
| 6 | Complete your approval memo and submit. |
Scheduling Form
| HOSP 1015: Scheduling Form | |||||||
| Date | 10/26 | 10/27 | 10/28 | 10/29 | 10/30 | 10/31 | 11/1 |
| Day | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
| Forecasted Occupancy | 120 | 130 | 100 | 90 | 60 | 140 | 150 |
| Guest Room Attendant - Required Hours | |||||||
| Amy | |||||||
| Brad | |||||||
| Carly | |||||||
| David | |||||||
| Frank | |||||||
| Gretchen | |||||||
| Holly | |||||||
| Isabella | |||||||
| Jake | |||||||
| Kelly | |||||||
| Laura | |||||||
| Mike | |||||||
| Total Scheduled Man Hours | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
| Variance to Staffing Guide (+/-) | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
| Runners - Required Hours | |||||||
| Nathan | |||||||
| Ophelia | |||||||
| Paula | |||||||
| Raymond | |||||||
| Sarah | |||||||
| Total Scheduled Man Hours | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
| Variance to Staffing Guide (+/-) | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
| Laundry Attendants = Required Hours | |||||||
| Tim | |||||||
| Victoria | |||||||
| Walter | |||||||
| Yuni | |||||||
| Zach | |||||||
| Total Scheduled Man Hours | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
| Variance to Staffing Guide (+/-) | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Staffing Guide
| HOSP 1015: Staffing Guide | |||
| Guest Room Attendant | 0.5 | Man Hours Per Occupied Room | |
| Runners | 0.1 | Man Hours Per Occupied Room | |
| Laundry Attendants | 0.05 | Man Hours Per Occupied Room | |
| For each of the positions above, you are allowed to schedule to the forecasted rooms occupied. |