as below

Project Outline

The project aims at designing a software system in an attractive tourist city. The system will help the visitors to access various kind of information as well as support from the authority of the attraction site. For example, an English-speaking person visiting a tourist attraction site in another country that doesn’t speak English. He or she will use the system to access various services such as a request for a tour guide.

The city that I will concentrate on is Piazza del Campo, which is the Center of History in Siena, Italy. It holds a large public space which dominating the Siena’s historic center. It presents the beautiful and unique medieval squares with a red paving of brick, clam design of shells, and a wide area. The piazza has nine divisions of pie-shaped wedges, all radiating out from the square’s lowest point that is at the face of the Town Hall, referred to as Palazzo Pubblico. It is surrounded by precious public buildings, residences, and cafes’ that are attractive to many visiting tourists and the locals in the area.

Various major categories for the interface of the user will be supported. They will include firstly, graphical user interface accepting the input via a computer mouse and a keyboard. Secondly, touchscreen interface displays accepting inputs through a touch of the stylus or a finger. Thirdly, conversational interfaces enabling the user to direct the computer using plain text and voice commands rather than graphical elements. Fourthly, gesture interface accepting input in the form of mouse or hand gestures.

The system is intended even to support people with disabilities. The gesture interface will take care of those with hearing impairment. Conversational support means will help people with visual impairment. Others with disabilities, for example, missing fingers can use the graphical user or the touchscreen interfaces.

There are many technical requirements for the kiosk. Input devises to support the interaction capabilities will include a computer mouse, a keyboard, a voice receptive control device, a stylus for touching purposes, and a touchscreen. For easy application by the users, a standard keyboard will be used. The voice control should be able to capture sounds appropriately to reduce the probability of error. The touchscreen should be having a display length of twenty-four inches for more comfortable use by all the visitors.

The technical requirements of the application for the smartphone will be in a such a way that they will provide familiarity, clarity, aesthetics, responsiveness, concision, efficiency, and forgiveness. All these are aimed at making it easier for the user to use the applications without the need of consulting even if it is for their first time. The twenty-four inches for the screen display will be large enough to accommodate enough applications thus reducing the number of pages required house them.

The system will be designed such that it will be suitable for efficient and effective completion of the intended work. There will be an enhancement of the controllability qualities for easy employment of different pace and direction during use. Tolerance of error for the input devices will be enhanced to achieve the intended purpose using minimal actions. Self-descriptiveness will also be improved to make sure that all needed steps are comprehensible by the feedback from the system. The system will guide and support the user for learning purposes. Consistency and correspondents of the characteristics of users will help with the conformity of user expectations.

By the use of the capabilities of interactions above, potential disability cases will be catered for by the system. Visual, hearing or any physically impaired visitor will be able to use the applications at his or her convenience. This means inclusivity of all people is adhered to and thus encouraging its use. It will, therefore, support satisfaction, efficiency, and effectiveness for the good of the user.

The users will communicate with the user interface of kiosk through various means. They will include the environment of the machine, for example, the room housing the computer. Secondly, there is task environment which represents the goals and conditions that are set for the user. Thirdly, there are areas of the interface. Non-pertaining interaction of the computer and human are contained in processes in non-overlapping areas. On the other hand, processes about interactions of human and computer will be contained in overlapping areas. Fourthly, the input flow enables easy movement of information from task environment. Finally, the output that enables generation of information from the machine environment towards the screen to be interpreted by the user.

The users will interact with the user interface of the smartphone though, firstly visual means. This fact is the most widespread area of human-computer interaction. Secondly, Audio means will also enable transfer of information from the user to the system. Thirdly, sign sensitivity means to enable the people with hearing impairment to access the services just like the others. Finally, the smartphone will have a system enabling transfer of the feedback to the screen for the user to interpret.

Developing Prototypes is not just easy, but rather, it needs more knowledge to perform an effective interaction to everyone towards automotive system which is Kiosk. In this process, it is important to set up all the instructions or steps to form the kiosk screens, in which, this project will have to conduct.

In developing the design of User Interface Design Mockups, I have used the method of PowerPoint in order for having a low-fidelity mock-up of my designs.

Usability Test Questionnaire for Tourist Experience at Piazza Del Campo KIOSK

The reason for providing this questionnaire is to help the management note the issues with the software that has been developed for use at the Piazza Del Campo KIOSK. As a result, the management will notify the development team on the issues so that they can make the necessary improvements. We therefore ask you to provide you’re your opinions towards the software to help us serve you better. We value your feedback.

Kindly, before you leave today, we ask you to fill out this questionnaire. If time is limited to you today, you may carry it with you and fill it some other time and please send us by the end of this week. The questions are basically simple and only requires you to either tick a yes or a no or tick at the appropriate number following your satisfaction with the Piazza Del Campo KIOSK software while considering how the questions are framed. At the end, you will be required to provide your comment in case anything has been omitted in the questionnaire.

We thank you for your valued time to complete the usability testing questionnaire and hope that you found the software interesting and enjoyable to use.

Question 1: Do you feel that the software application covers all the services provided by the KIOSK?

Yes ☐ No ☐

Question 2: When I compare Piazza Del Campo KIOSK software with other similar applications, I find it very easy to use and navigate.

Very difficult 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Very easy

Question 3: I find it easy to find the menu items as they were well organized

Strongly Disagree 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Strongly Agree

Question 4: Everything I expected from the software I found it there

Strongly Disagree 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Strongly Agree

Question 5: Navigating the software was very easy and mostly the menu items

Strongly Disagree 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Strongly Agree

Question 6: The buttons and the icons popped out with ease and were easy to find.

Strongly Disagree 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Strongly Agree

Question 7: I immediately understand every icon on the software and what it was to be used for.

Strongly Disagree 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Strongly Agree

Question 8: The color of the software was pleasing

Strongly Disagree 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Strongly Agree

Question 9: It is easier to navigate the software if am visually impaired

Strongly Disagree 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Strongly Agree

Question 10: People with hearing problems can easily navigate the software

Strongly Disagree 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Strongly Agree

Question 11: I found the overall performance of the software to be

Very Difficult 1 ☐ 2 ☐ 3☐ 4 ☐ 5☐ 6 ☐ Very easy

Question 12: I would like to help the development team by participating in another usability test

Yes ☐ No ☐

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References Giulio, B. D. (2017, September 25). Visiting the Piazza del Campo of Siena, Italy. Retrieved from Wander Wisdom: https://wanderwisdom.com/travel-destinations/Piazza-del-Campo-The-Heart-of-Siena Javahery, H., & Seffar, A. (2004). Multiple Users Interface: Cross-platform Applications and Context-Aware Interface. The Atrium, Southern Gate, Chichester: John Wiley and Sons Ltd. Pyykkönen, M., Riekki, J., Alakärppä, I., Sanchez, I., Cortes, M., & Saukkonen, S. (2012). Advances in Human-Computer Interaction. Retrieved from Hindawi: https://www.hindawi.com/journals/ahci/2012/575463/