Length: The interview guideline is 3- 5 pages, double-spaced (Times Roman 12 font with standard 1” margins). The paper will include an introduction that gives an overview of what you learned in the interview and how that connects to this class. The paper

CM: Describe your current position?

BC: I am a product support specialist, serving 24 dealers in 5 U.S. states. My goal is to assist my service departments in creating lean and profitable businesses that serve our customers’ needs quickly and efficiently.

CM: What was your experience prior to your current assignment?

BC: I was a service manager in a large dealer location for 7 years prior to this role, having worked my way up from Foremen and technician.

CM: How long have you been in this industry?

BC: I have been in the heavy diesel repair industry for 30 years

CM: Describe the business you are in.

BC: Heavy Diesel transports everything you touch every day. Navistar builds International trucks and IC buses which are sold and serviced through a large dealer network in North and South America as well as Russia, S. Korea and several African nations.

CM: What are your company’s current strategic goals?

BC: Drive operational Excellence by reducing manufacturing costs, grow our core business through increased channel effectiveness and build new sources of revenue through our product expansions and connected services.

CM: 3 year goals?

BC: A 5% increase in overall market share of truck and bus sales

CM: What is your company’s “global footprint? In other words, with what countries does your company conduct business?

BC: Navistar has manufacturing facilities in the U.S., Canada, Mexico and Brazil. We sell our products in those regions as well as Asia, Europe, Africa and Australia.

CM: Is the current state of global woes impacting your company?

BC: Currently, we are doing better globally than previous years.

CM: How so?

BC: Our products have been well received overseas recently as we can build to their required emissions standards where as other OEM’s are challenged to build multiple emissions platforms.

CM: In your opinion, is the current state of global woes likely to trigger demand for a new style of corporate leadership? If so, what would this new leadership style look like? If not, then how does the exciting leadership style support your company’s future goals?

BC: Corporate leadership is always evolving. Leaders are constantly adapting to changes in culture, economies and regulations. The current evolution has leaders more focused on environmental impacts as well as new technologies that will aid both their core businesses as well as help our customer base with their needs and desires.

CM: With the current rate of change in the various business environments outpacing established abilities for US to meet demand for human resources, physical resources’, financial resources, how is your company meeting these demands?

BC: In reality, we’re not. Our industry is service based manual labor. With the ever increasing perception from our public school system to college or failure, the youth today do not feel that a skilled profession a viable sustainable living. Yet, most technicians today with 2 years of experience are making $50k a year and that doubles at 5 years of experience. Our company has created our own training program within a technical college in an effort to recruit and train those interested in our field.

CM: What are your company’s opportunities for import/export expansion?

BC: Navistar has been increasing our export sales year over year for several years now and we will continue that trend into the foreseeable future.

CM: What are some of the significant changes in workforce demographics and how are they affecting your organization?

BC: As our long term employees retire, we are faced with the challenges of a younger more mobile work force. Retention among today’s younger workforce has been a significant challenge.

CM: What is your company’s mission statement?

BC: It takes more than just a mission to succeed. It takes perseverance. It takes courage. And it takes drive. At Navistar we believe the world is propelled forward by new ideas, brave inventors and bold thinkers. That's why we're committed to giving our customers our best every day. We find new ways to help America's workers go that extra mile. We pioneer technologies that burn cleaner fuel. And we use the latest innovations to protect our troops, so they ride more safely into conflict - and back home. Pushing our industry forward is more than just our passion. It's our drive to deliver.

CM: What is your advice to professionals who desire to advance in a global business environment? Give three specific recommendations.

BC: Invest in people. How you treat someone is the only true aspect you have control of.

Add value. Don’t wait for someone to tell you what to do. Anticipate what needs to be done and do it.

Go the extra mile. It’s never crowed there.

CM: What is the key to your success?

BC: Understanding the products and services I have to offer and how those can become solutions for my customer base.

Being innovative. Looking at a problem from a 360 degree perspective and taking an outside the box approach to solving it.

Working hard. There is no substitute for putting in the work.