In the workplace, we may hear a statement, joke, or remark that is unkind or inappropriate. Often the speaker might appear to do so in a way that is not intended to offend, but comes from other experiences or lack of awareness as to how they may be receiv

Responding to Intolerance

Student Name

Author Note

Responding to Intolerance

Introduction

Use this section as an introduction to provide an overview about proper workplace behavior and intent versus impact when it comes to the things people say. Indicate how managers must set the tone for proper conduct. Set the reader up for the discussion to follow.

Nature of Incident

Identify from the assignment instructions the particular phrase that you as a manager overheard. Then, describe how you would approach the employee who engaged in that behavior. Discuss how, when, and where you would hold a discussion with that employee.

Addressing the Problem

Discuss how the conversation would go with the employee. What specific points would you make and how would you go about getting the employee’s agreement to change? Then, identify the pushback you might receive from the employee who will try and defend his/her actions. How might that change the course of the conversation? This section would be a good part to include research about addressing employee behavior.

Ethical Implications

Describe the ethical implications if the employee’s behavior continues. What consequences to the work environment could you expect if the behavior doesn’t change and the comments continue? This section would be a good part to include research about morale when work environments are toxic.

Conclusion

Finally, write a conclusion that summarizes the importance of holding people accountable when they say inappropriate things in the workplace. Ideally, conclusions should be at least five (5) sentences in length. Your references will then begin on the last page. Make sure this paper contains at least two (2) references.

·

References

A sociologist commented that legislation is not enough to end age discrimination in the workplace. Ageism can only be prevented by a change in society’s attitude towards older people.(16)

Ellie D. Berger, “Managing Age Discrimination: An Examination of the Techniques Used When Seeking Employment”, The Gerontologist, Vol. 49 No. 3, 2009, p. 317. doi:10.1093/geront/gnp031.

Civility & Respect in the Workplace • Civility is behavior that: – Shows respect toward another – Causes another to feel valued – Contributes to mutual respect, effective communication and team collaboration