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Finally… We have come a long way to this point! And we have learned a thing or two about operations management:  Basic tools in the toolbox:  How value is created in the circular economy:  Design of products and services:  How things are made:  What is quality and how to manage it:  Managing the supply side, capacity/inventory:  CSR and sustainability:  Anything else:

Competitive Priorities

• Speed/Lead Time Ex: I have the fastest delivery time

• Flexibility Ex: I let you customize colors, sizes, functions, quantities, deliveries

• Quality Ex: I have the freshest ingredients

• Costs Ex: I have the lowest prices

Customers choose your products/services because of one (or more) of these reasons:

And Values Are Important!

Management According to

Drucker  The primary goal of a

manager is “make people productive.”

 Managers should, above all else, be leaders.

 Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

Organize resources in preparation of future challenges.

"Effective leadership is putting first things first. Effective management is discipline, carrying it out.“ Stephen R. Covey, author of “The 7 Habits of Highly Effective People”

“They never have enough time for us to do it right, but they always find the time for us to do it over.”

If it’s worth doing it, it’s worth doing it right the first time!

Productivity and Effectiveness

Some Advice

West Point: “Yes, sir.” “No, sir.” “No excuse, sir.”

“A” managers hire “A” employees; “B” managers hire “C” employees.

The best way to breed faster rabbits is to introduce a fox.

Go west, young man!

Read the Practice of Management every few years!

Don’t Be a Paycheck Player!

From the movie Jerry Maguire: All right, I’ll tell you why you don’t have your ten million dollars. Right now, you are a paycheck player. You play with your head, not your heart. In your personal life, heart. But when you get on the field it’s all about what you didn’t get. Who’s to blame. Who under-threw the pass. Who’s got the contract you don’t. Who’s not giving you your love. You know what, that is not what inspires people. That is not what inspires people! Shut up! Play the game, play it from your heart.

Discussion Questions The culminating assessment is your instrument for gathering evidence that students have achieved the course purpose... It should be culminating in the sense that it provides an opportunity for students to “put it all together.” Ideally, it should reflect an authentic practice of the discipline.* Everyone: What is your culminating experience for this course? Did you learn something new? And useful? And how would this course help you in your future endeavors?

* Center for Teaching and Learning, BYU.