Risk Management

4/30/2015

1

Consumer Protection

Objectives

• Key areas of consumer protection

• Legislative and regulatory issues

• Best practices

4/30/2015

2

Consumer Protection

• Data collection/use

• Privacy

• Security

Legislation

• COPPA

• FCRA

• HIPAA

• CAN-SPAM

• EU Data Protection Directive

4/30/2015

3

Regulators

• FTC

• FCC

• Consumer Product Safety Commission

• Consumer Financial Protection Bureau

• Better Business Bureau

• State Attorneys General

Summary and Best Practices

• Adopt privacy policy

• Regular privacy risk assessments

• Consumer complaint process

• Privacy and security audits