| Highly Reliable Organization Matrix |
| Criteria for Performance Excellence* | Inpatient | Skilled Nursing | Ambulatory Care | Public Hospitals | Private/Not for Profit |
| Leadership |
| Strategic planning |
| Customer and market focus |
| Measurement, analysis, and knowledge management |
| Human resource focus | Example: The staffing ratio of nurses to patients is lower in highly reliable health care organizations. |
| Process management |
| Business/organizational performance results |
| * Reference: Malcolm Baldrige National Quality Award (MBNQA) |
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192c60ecf40b5b6b078cc8cfdedb0388.xlsx
