Business Writing

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Communication Control Points Revised

Control Point Name Definition

A. Core Value Practice C.V. of oeq.

B. Empathy Aware of other perspectives / feeling

C. Open Minded Understanding people’s feelings and emotions.

D. Tone Knowing your audience

E. Be concise Do not overstate, get to the point

F. Listen actively Be more open-minded and build off of their ideas

G. Teamwork Committed headers

H. Receiving Understanding information being given