Innovative Design Thinking (Human Resource)

HR Innovation Through

Design Thinking

This programme attempts to enhance HR professional’s ability to establish a shared understanding of user needs and expectations and to focus on how each department supports the creation of user value, and thereby focus on improving or rethinking specific areas to continuously innovate service design to delighting internal customers all throughout their journey within organisations. This course will walk the HR professional through a design thinking process with a view to continuously innovating service design and user experience.

Module Plan

User

Internal Process

Improve on the user’s experience through Design Thinking

Improve on the efficiency of Internal Process Journey Mapping

Ideation & Concept

Development

Week 2Week 1

BA8003 HUMAN RESOURCE INNOVAITION through DESIGN THINKING

Ethnographic Research &

Ideatiion

Introduction of Design Thinking & Ethnographic

Research Design

Week 4 Week 5Week 3

CA Submission Co Creation &

Business Modelling

Completion

3 Continual Assessments

CA2 (30%) Presentation & Report

CA1 (30%) Presentation

& Co Creation

CA3 (25%) Meta Map &

Individual Reflection

PARTICIPATION MARK – 15% of the whole assessment

Contribution Assignments

Involvement

What is Design Thinking?

Businesses say they want to innovate – yet most make the mistake of relying exclusively on analytical thinking when it comes to decision-making and strategy

Roger Martin, Dean of the Rotman School of Management.

The Need of Businesses to Innovate

Design Thinking is... ...human-centered problem solving win an emphasis on collaboration, creativity and empathy. The key to the process is empathising with the user’s needs to solve the problem.

Human-centered draws inspiration from empathy and deep understanding of needs from the target audience

Design Thinking is...

Collaborative

big on teamwork and collaboration through views from multiple perspectives

Design Thinking is...

Optimistic embraces constraints as opportunities for creative solutions

Design Thinking is...

Iterative & Experimental an iterative process that encourages you to experiment, build prototypes, fail and learn from your mistakes

Design Thinking is...

Visual thinking made visual, visualisation makes abstract ideas visible and concrete

Design Thinking is...

Mindset shaping the mindset, fostering a new way of thinking, giving you a creative confidence to transform challenges into opportunities for designing solutions

Design Thinking is...

Process of Design Thinking

Discover & Distill Design & Develop Deliver Test, evaluate and

refine solutions Analyze data and

Uncover key insights Creative exploration and experimentation

Define Examine and frame

the challenge

Design Thinking Process

Identify Persona’s Key

User Needs

Brainstorming

Get Feedback Showcase your

great idea

Craft “Need” Questions

Wiork out the ideas

User Journey Mapping

How might we help Mrs Foo lead

a healthier lifestyle with her family?

Your Project Challenge

How can we enhance the onboarding

experience?

Form Teams of 4-5 whom you can work with closely for the next 5 weeks

Work through right now the typical process of onboarding?

DO YOU KNOW WHO IS INVOLVED IN YOUR PROCESS

USING SIPOC TO MAP OUT YOUR PROCESS SIPOC: A simplified linear block diagram of a work process organized in a specific order: Supplier, Input, Process, Output and Customer

Suppliers Inputs Process Outputs Customers S

ta rt

S to

p

S I P O C

SUPPLIERS INPUT PROCESS OUTPUT CUTSOMERS Alarm rings

Kill alarm

Rings again

Wake up

Breakfast

Travel

Class

USING A SIPOC)

Alarm device

Strong Arm

Water

Products

Food

Train

Class

Mom/Job

GYM

Sing Power

M&S

Mom/Maid

MRT

SP

Strength

Punctuality

Good PM Marks

Good GPA

Good Job/Uni

Less Stress

Success

BF

Ms Lam

Mom + Dad

You

Future boss

June 17

Deployment Flowchart • Focus on the handoffs

involved in the process • Departments or functional

areas are set up as lanes

• Lines crossing a lane indicate a handoff

• Handoffs are a common source of Quality issues

TIM E

Identify now your onboarding process and the different stakeholders involved

What are your takeaways?