BSBWOR502 Lead and Manage Team Effectiveness

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BSBWOR502 Lead and manage team effectiveness

Unit Outline (UO)

BSBWOR502 Lead and manage team effectiveness

BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT

Document Management and Approval

The document is maintained by the Academic Manager

Version Control

V1

Original document for approval

July 2018

Copyright

These assessment materials have been customized by Skyline International College

The materials are under continuous review. The recording of changes is in version control.

The product has been developed from source material copyright to the Commonwealth of Australia under creative commons license conditions. The source information is the BSB - Business Services Training Package (Release 2.0).

The product has been customized under the license conditions from materials from VET Fair.

No responsibility is accepted by the writers and the owner for actions or outcomes resulting from information contained in this publication

Unit Overview

Qualification

BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT

Unit of competency

BSBWOR502 Lead and manage team effectiveness

Duration

(Weeks and hours)

3 weeks

This unit is timetabled for 60 hours.

You complete 45 hours in timetabled class hours and 15 hours structured online learning.

Learner resources

Students are provided with:

A unit outline (UO)

eSpace learning content with learning activities and extra readings

Simulated business case studies

The student assessment tasks (SAW)

Extra learning resources

You can access extra materials through eSpace. eSpace provides all the content for learning PLUS links and places to go for extra learning or research into the topics.

You can purchase the textbook if you want your own copy.

Extra time each week in eSpace to learn, practice and achieve your best results

Student can be studying in more depth in the way you prefer to learn. eSpace is the place to start. So put extra time into the readings and websites and practice skills to consolidate your subject knowledge and skills.

Students are expected to study for an additional 5 hours per week in eSpace to complete the activities and homework

When do you complete the assessments

Some assessments are started in class time.

The final assessments for the unit are provided by your trainer who will give you the due date in class.

Students will need to allocate extra hours outside of class time to complete the assessments.

Teaching Methods

Every unit is different so it is important to study this outline and listen to the introduction from the trainer. The topics and methods for learning then assessment will be explained at the start of the unit. Here is a summary of teaching and learning methods.

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The trainer will lead the topics and guide your learning using lectures and extra resources such as power point slides that summarise key point. The trainer will teach using selected sections of the workbook and templates on eSpace

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You will work through the topics in the learning activities and extra readings, handouts. You do these in class then in the extra 5 hours per week from eSpace

Discussion groups are an important part of learning. Some of the work you complete in this unit requires the group to talk about a topic, or give an opinion. This is guided discussion facilitated by your trainer.

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Group activities are also an important part of learning. There are business case studies and scenarios and business and management simulations that you work on together as a group.

You will complete set activities in eSpace. You can use the College computers or your own laptop or mobile device.

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Student support and tutorial support is available to all students on every Friday from 10am-4pm during the term. If any of the students are struggling or falling behind in their studies, they can use and attend this support where they could seek one-to-one trainer support. This is where they can get more individual learning support.

Unit Delivery Schedule

Week

Topic

Learning Activities

Learning Resources

5 hours per week online study

1

Course overview

Introduction

· Describe the characteristics of different types of teams, the five stages of group development and four general team roles.

· Integrate team purpose statements, key result areas and SMARTTA targets in a team performance plan.

Types of teams

· Stages of team development

· Team leadership and management

· Effective leadership behaviours

· Team member roles

· Qualities of high-performance teams

Plan to achieve team outcomes

· Enhanced performance and teamwork

· Team purpose statements

· Team performance plans

· SMARTTA team targets

PowerPoint

Unit summary slides

Workbook

Or eSpace Learning

Case studies

eSpace exercises

in class

Set exercises in eSpace

Trainer will tell the students the exercises to complete each week for next week.

Commence assessment from week 1

Student undertakes activities

Complete activities

Commences assessments tasks

2

· Outline leadership and management behaviors that facilitate a positive team culture and high levels of performance.

· Explain why managers need to liaise with management and other stakeholders.

· Describe how ethical behaviour enhances an organisation's image

Facilitate and empower work teams

· Facilitate team effectiveness and cohesion

· Team cohesion

· Groupthink

· Empower, acknowledge and reward

· Encourage open communication

· Encourage consultation

· Manage effective team meetings

· Respond to resistance, negativity or internal threats

Student undertakes activities

Complete activities

Commences assessments tasks

3

Assessment: Submit final assessment in week 3. Set by trainer

Review topics

Complete Assessments this week Set by trainer

Review

See Assessment plan

Assessment Plan

You must gain a satisfactory standard for ALL assessments to be deemed Competent for the unit

Assessment Methods

Knowledge Questions

Assessment 1

(These questions are theoretical and provide evidence of students’ understanding of the processes that impact on team effectiveness. Each question includes the requirements which indicate what students’ have to do and the depth of studentsresponse to achieve a satisfactory result.)

Written Practical Assessment or Project

Assessment 2

(Students will undertake a number of tasks associated with ensuring team work through the running of team meetings, initially to develop and facilitate team cohesion and then a second meeting to identify and resolve work performance for the Devonshire Perfect Coffee Bar.)

Checklist for these assessments

Assessment 1

Knowledge Questions

Assessment 2

Written Practical Assessment or Project

Additional assessment information

Time limits –each of the assessments will have a set time to complete that is explained and agreed before you start. There is timed assessment for practical that are completed in class.

Use of support material – the written work can refer to a textbook or notes but must be in your own

words. Tests are from memory so you cannot use your textbook or notes

Reasonable adjustment – if you think there are issues that could impact on your ability to perform then you need to talk to your trainer/assessor prior to doing the task

Re-assessments and re-sits - The student is informed that the assessment is not pass/fail in the marking guide above and that feedback is provided. The Assessor may set another time for the gap assessment or follow up extra practical assessment or with open questions if there is doubt about responses or demonstration of skills. Students should be successful at the second attempt. If a re-sit is necessary, the conduct of the task will depend on the type of assessment. Re-sits are more likely for written tests.

Appeals process – after the assessment, if you have concerns, then you should talk to your assessor. There is an assessment appeal policy and procedure that is followed.

Assessment Cover Sheet

(sample only) You will complete this for every assessment

Assessment Details

Qualification Code and Title

BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT

Block/Term / Year

3, 2018

Assessment Type

Re-assessment

√ YES

NO

Due Date

Time allowed (in weeks)

Unit of Competency

Unit Code and Title

BSBWOR502 Lead and manage team effectiveness

Student Details

Student Name

Student ID

Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.

Signature: _________________________

Date: _____/______/__________

Assessor Details

Assessor’s Name

Murshida Sharmin

Assessment Decision

To be accessed as satisfactory in this assessment task, the student must address ALL assessment items/questions satisfactorily.

The Student’s performance is

Satisfactory

Not Satisfactory

All individual assessment tasks of this unit must be completed satisfactorily for a student to achieve an overall grade of competent for this unit.

Feedback to Student:

Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.

Signature: _______________________________

Date: ______/_______/___________

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.

Signature: _____________________________________

Date: ______/_______/___________

Instructions to Students: Please read the following instructions carefully.

· This assessment is to be completed according to the instructions given by your assessor.

· Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.

· If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

· Please refer to the College re-submission and re-sit policy for more information.

· If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.

· Please read the Tasks carefully then complete all Tasks.

· To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.

· Remember, that it must be your own work and if you use other sources then you must reference these appropriately.

· Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided.

· This is individual Assessment. Once you have completed the assessment, please provide the hard copy of the Assessments to your Trainer/ Assessor.

· Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero.

STUDENT OVERALL ASSESSMENT RECORD SHEET

This form is to be completed by the assessor and used as a final record of student competency.

Student Name:

Student ID:

Date:

Unit Code:

BSBWOR502

Unit Title:

Lead and manage team effectiveness

Term/Block:

Term 3 , 2018

Assessment Items

Result

S = Satisfactory

NS = Not Satisfactory

NC=Not completed

(Please circle as appropriate)

Assessment Task 1

Knowledge Questions

S | NS | NC

Assessment Task 2

Written Practical Assessment or Project

S | NS | NC

Final Assessment Result for this unit

C | NYC | NC

Feedback to the Students:

___________________________________________________________________________________

___________________________________________________________________________________

Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I also am aware of my appeal rights.

Signature: ____________________________

Date: ____/_____/_____

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Signature: ____________________________

Date: ____/_____/_____

Administrative use only

Entered onto Student Management System

________________

Date

Initials

Unit Extract

Application

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Assessment requirements

See the details at https://training.gov.au/Training/Details/BSBWOR502

Page 10

Qualification	BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT
Unit of competency	BSBWOR502 Lead and manage team effectiveness
Duration (Weeks and hours)	3 weeks This unit is timetabled for 60 hours. You complete 45 hours in timetabled class hours and 15 hours structured online learning.
Learner resources	Students are provided with: A unit outline (UO) eSpace learning content with learning activities and extra readings Simulated business case studies The student assessment tasks (SAW)
Extra learning resources	You can access extra materials through eSpace. eSpace provides all the content for learning PLUS links and places to go for extra learning or research into the topics. You can purchase the textbook if you want your own copy.
Extra time each week in eSpace to learn, practice and achieve your best results	Student can be studying in more depth in the way you prefer to learn. eSpace is the place to start. So put extra time into the readings and websites and practice skills to consolidate your subject knowledge and skills. Students are expected to study for an additional 5 hours per week in eSpace to complete the activities and homework
When do you complete the assessments	Some assessments are started in class time. The final assessments for the unit are provided by your trainer who will give you the due date in class. Students will need to allocate extra hours outside of class time to complete the assessments.

Week	Topic	Learning Activities	Learning Resources	5 hours per week online study
1	Course overview Introduction · Describe the characteristics of different types of teams, the five stages of group development and four general team roles. · Integrate team purpose statements, key result areas and SMARTTA targets in a team performance plan.	Types of teams · Stages of team development · Team leadership and management · Effective leadership behaviours · Team member roles · Qualities of high-performance teams Plan to achieve team outcomes · Enhanced performance and teamwork · Team purpose statements · Team performance plans · SMARTTA team targets	PowerPoint Unit summary slides Workbook Or eSpace Learning Case studies eSpace exercises in class	Set exercises in eSpace Trainer will tell the students the exercises to complete each week for next week. Commence assessment from week 1
	Student undertakes activities	Complete activities Commences assessments tasks
2	· Outline leadership and management behaviors that facilitate a positive team culture and high levels of performance. · Explain why managers need to liaise with management and other stakeholders. · Describe how ethical behaviour enhances an organisation's image	Facilitate and empower work teams · Facilitate team effectiveness and cohesion · Team cohesion · Groupthink · Empower, acknowledge and reward · Encourage open communication · Encourage consultation · Manage effective team meetings · Respond to resistance, negativity or internal threats
	Student undertakes activities	Complete activities Commences assessments tasks
3	Assessment: Submit final assessment in week 3. Set by trainer	Review topics Complete Assessments this week Set by trainer	Review	See Assessment plan

Assessment 1	Knowledge Questions
Assessment 2	Written Practical Assessment or Project

Assessment Details
Qualification Code and Title	BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT	Block/Term / Year	3, 2018
Assessment Type		Re-assessment	√ YES	NO
Due Date		Time allowed (in weeks)

Unit of Competency
Unit Code and Title	BSBWOR502 Lead and manage team effectiveness

Assessor Details
Assessor’s Name	Murshida Sharmin
Assessment Decision To be accessed as satisfactory in this assessment task, the student must address ALL assessment items/questions satisfactorily.
The Student’s performance is	Satisfactory	Not Satisfactory
All individual assessment tasks of this unit must be completed satisfactorily for a student to achieve an overall grade of competent for this unit.
Feedback to Student:

Student Name:
Student ID:
Date:
Unit Code:	BSBWOR502
Unit Title:	Lead and manage team effectiveness
Term/Block:	Term 3 , 2018

Assessment Items	Result S = Satisfactory NS = Not Satisfactory NC=Not completed (Please circle as appropriate)
Assessment Task 1	Knowledge Questions	S \| NS \| NC
Assessment Task 2	Written Practical Assessment or Project	S \| NS \| NC
*Final Assessment Result for this unit*	C \| NYC \| NC

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan	1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes
2. Develop and facilitate team cohesion	2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
3. Facilitate teamwork	3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
4. Liaise with stakeholders	4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders