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IRE347 TRAINING & DEVELOPMENT Anny Fong M.Eng, MBA, LL.M, PMP

July 4, 2022

Welcome!

¨ How does our course work? ¨ What is Training & Development? ¨ Why Training & Development? ¨ The Training & Development Process ¨ A look into the (near) future

Who is Anny?

Academia

Industry

Personal

Image sources: Noun Project: program by Philipp Petzka, project management by I Putu Kharismayadi, project management by Vectors Market, strategy by Bastien Delmare, leadership by Becris, banking by Seb Cornelius, Idea by ibrandify, consultant by Aneeque Ahmed, dinosaurs by Sumana Chamrunworakiat

Contact Info

How to contact me? Office hours

Course website Class logistics

Image sources: Noun Project: hourglass by Raden Situbondo, website by lastspark, planning by Gan Khoon Lay

Nice to meet you! 5

¨ Reaction assignment for Class 2 ¤ Post short video

introducing yourself n Name n Program/year n Some ways that help

you learn n Fun/interesting fact n 30 seconds to 1 minute

long

How we will learn!

Small and large group discussions

Share your stories

Minimal lecture slides

Be motivated & participate

Learn by doing

Image source: The Noun Project: run by Adrien Coquet, Get Motivated by HeadsOfBirds, note by asianson.design, storytelling by Nithinan Tatah, discuss by Bernar Novalyi

How you will make this class awesome!

¨ Prepare for class ¤ Read any announcements prior to class

¨ Stay on track and stay engaged ¤ Come with a willingness to learn ¤ Come to contribute ¤ Come to gain perspectives ¤ Come to ask questions ¤ Be respectful to yourself and others ¤ Take time to absorb the material and think through it ¤ Before you we end class, take a moment to reflect on what

you’ve gained today

Why this approach?

Learning Pyramid 8

Textbook

¨ Read assigned case study before class

¨ Class time will supplement the text, not summarize it.

¨ Class time broadly introduces the topic, textbook provides specifics

Saks, Alan. M., and Haccoun, Robert. R. (2019). Managing Performance through Training and Development. 8th ed. Toronto: Nelson Education

FAQs re: textbook? ¨ Can I use an older version of the textbook?

¤ Yes you technically can ¤ But, it’s up to you to match between what’s in the old

textbook vs. the new textbook ¤ References in our course will point to the 8th edition

¨ What if I can’t get the text in time for the next class? (to read the case ahead of class) ¤ I requested that Chapter 2 be made available to students

via Quercus > Library Reading List ¤ Yes this falls within copyright restrictions

¨ Can you make the PDF of the whole textbook available? ¤ No because copyrights! ¤ The textbook is also available via the CIRHR Library on short-

term loan © Anny Fong

Course Breakdown

Deliverable Format Weight Due Date Reaction assignments Individual 5% Before each class

*No reaction assignment for Classes 1, 9, 12

Case study Individual 15% July 19, 11:59pm Online learning module

Group 40% August 12, 11:59pm

Class contribution Individual 10% Ongoing Final assessment Individual 30% TBA – Final assessment

period

Reaction Assignments

¨ Individual deliverable ¨ Due weekly before class ¨ Purpose is to have you thinking about the topic

before we jump into class ¤ Mostly watching video/reading article ¤ Except

n Class 2 – Record a short introduction video n Classes 1, 9. 12 – No reaction assignment

Case study assignment 13

¨ Individual assignment ¨ Description, rubric,

and cases posted ¨ 3 cases for you to

choose from ¨ Sign up for a case

¤ People > Case Study n First come, first served

¤ Max of 15 individuals can choose a case

¨ Due July 19, 11:59pm

Online learning module

¨ Group deliverable ¤ 5-7 members in each group ¤ I will create the groups, but

will try to accommodate requests n Submit your requests via

email by July 5, 11:59pm

¨ Deliverables ¤ Video (10-15 mins) ¤ Report

¨ Details and rubric posted ¨ Due Aug 12, 11:59pm

Class Contribution

¨ We learn through sharing experiences and perspectives

¨ You help make this learning experience awesome ¨ Attendance without presence ≠ contribution

Final assessment

¨ Individual deliverable ¨ Integrate course concepts ¨ “Take-home” assessment

¤ 48-hour window for submission ¤ Comparable to a typical 2-to-3-hour exam ¤ Start and stop as you please ¤ No, please don’t actually spend 48 hours on it

¨ Held during final assessment period ¤ Will be scheduled by Arts & Science

¨ Details to come

What are your first impressions of T&D

¨ Kahoot!

¨ To participate, join at ¤ www.kahoot.it or Kahoot! App ¤ Enter the game PIN when it’s time

Image source: https://i2.wp.com/lh6.ggpht.com/jtlittle30/R- xgSB3lmGI/AAAAAAAAADE/1cCwHyyovfE/catbert_thumb.jpg?zoom=2 © Anny Fong

https://create.kahoot.it/share/t-d-class-1/5d8287ad-4ea3-4337-b8b3-9807a4e15c3e

http://www.kahoot.it/

Basics of HRM

Practices, policies, and systems that influence employees’ behaviours, attitudes, and performance

Supports and aligns with business strategy

Essential to a company’s success

Human capital contributes to an organization’s competitive advantage

Human resources are important

¨ Strategically speaking, a resource enables you to have a sustainable competitive advantage if it is ¤ Valuable ¤ Rare ¤ Imperfectly imitable ¤ Non-substitutable

Employees perform valuable

functions for the company

The skills that employees

have can be rare

It’s difficult to imitate the

dynamics of employees and systems

There is NO substitute

for a motivated, talented

employees who cares about your

customers

What is the role of the HR department?

Administrative services and transactions

Business partner services

Strategic partner

Why care about T&D?

¨ Organization’s success is dependent on T&D

¨ Prevent serious accidents

¨ T&D is a key factor in creativity, innovation, and transfer of knowledge

¨ Sound return on investment

Performance Management, Training, Development

Performance Management

• Develop and improve performance

• Establish goals • Monitor

performance

Training

• Formal and planned efforts to acquire KSAs

• Focus on current job

Development

• Formal and planned efforts to acquire KSAs

• Focus on future job and career development

Goals: • Develop and maximize human capital • Facilitate development of social capital

Performance Management Process

• Alignment to strategy • Meet goals and strategic intent • Quality, safety, and reputational considerations • Workforce flexibility

• Effectiveness • Increase competitive advantage

• Attracting top talent • Seen as a benefit/perk

• Employee engagement and retention • Keep employees engaged • Investment in employees • Career development and succession planning

O rg

Who cares about T&D? EE

s C

lie n

ts So

c ie

• Intrinsic • Increased knowledge and skills • Self-efficacy • Feelings of increased usefulness • Sense of belonging • Positive attitude towards job and organization

• Extrinsic • Higher earnings • Marketability • Employment security • Career development

O rg

Who cares about T&D? EE

s C

lie n

ts So

c ie

• Product/Service Knowledge • Deliver the product/service as described • Quality of product/service

• Quality • Dependability and reliability • Image of customer-focused mindset

• Other Considerations • Supporting an organization that invests in its

employees • Could signal longer-term strategy

O rg

Who cares about T&D? EE

s C

lie nt

s So

c ie

• Societal benefits • Educated, skilled, and employed population • Health and safety considerations • Adherence to safety and ethical standards • Increased quality of life and career mobility

O rg

Who cares about T&D? EE

s C

lie n

ts So

c ie

Show me the numbers!

$889 Avg training spend

per EE

32 Avg hours of training

per EE

1.39 Avg % of revenue

spent on T&D

In 2017…

• These numbers are increasing • More organizations are seeing

T&D as investment as opposed to an expense

• T&D is being seen as a part of strategy and a key to success

• 1 in 5 organizations spent up to 3% of payroll in training

Quebec Training Law

¨ Act to Foster the Development of Manpower Training passed in 1995

¨ Companies with payrolls $1MM+ must invest a minimum of 1% of their payroll on government-sanctioned training, or pay into a provincial fund for workforce training

¨ Only payroll training tax in North America

But they’ll just leave right?

¨ Training bond ¤ A contract between the employer and EE

that states that the employer will pay for the EE’s training as long as they stay within the organization for a minimum period of time after the training program

T&D Context

Environmental context

Organizational contextHRM systems

Environmental context

Global competition •Productivity •Quality •International assignments

Technology •Automation •Productivity

Labour market •Skills gap •Labour shortage

Environmental change •Uncertainty •Market forces

Image sources: The Noun Project: Globe by Soremba, robot by Maxim Kulikov, ghost by Mike Wirth, question by James Kopina

Organizational Context

Image sources: The Noun Project: Chess piece by Vectors Point, org cart by David Christensen, heart by Riyan Resdian

Strategy Structure Culture

HRM Systems

Image sources: The Noun Project: Recruitment by The Icon Z, Money by Rob Gill, selected by Karan, performance by throwaway icons, handshake by amy morgan, School by Made by Made

¨ Integrated system of HR practices and policies

Recruitment

Selection

Compensation Performance Management

Employee involvement

T&D Programs

Instructional Systems Design Model

¨ Rational and scientific model of T&D process

Summary

¨ Process and importance of T&D in an organization’s performance and success

¨ Difference between performance management, training, and development

¨ Benefits of T&D ¨ T&D context: environmental, organizational, HR

systems ¨ Instructional systems design model

Exit cards! 37

¨ Before you leave today, please fill in the exit card ¤ Instead of an ‘attendance’ sign in ¤ Opportunity to reflect on today’s class

¨ Quercus > Quizzes > Exit Card – Class 1

Looking Forward

July 6 •Learning & Motivation

•IKEA case

July 11 •Needs Analysis •“Asthma Attack” case

July 13 •Training Design •Beer Store case

July 18 •On-the-job and off-the-job training

•“The altercation” case

Image sources: The Noun Project: Crystal ball by Sumit Saengthong, motivated by Nithinan Tatah, incomplete by Magicon, paint palette by Matias portages lezcano, running by DinosoftLab