leadership2222

Assessor Initials

Authentic

E.V.S

Valid

E.V.S

Reliable

E.V.S

Current

E.V.S

Sufficient

E.V.S

Estimated Time

40 Minutes

Objective

To provide you with an opportunity to develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate.

Activity

Two members of the management team have resigned. Due to a crash in the financial markets, consumer spending has decreased. To cut costs, senior management will only replace one manager. Instead, your job will be spread to include two more teams. Up until this stage, you have always used the participative decision-making process. Time constraints and pressure has given you no choice but to introduce consensus decision making to your teams.

a. How do you think teams should be trained?Why have you chosen this approach? Do not limit yourself tothose methods found in the learner guide.

By teaching of vocational and practical skills and knowledge. To improve and develop the workplace and the staff abilities.

Due to limited time and cost, it is more appropriate for the team members to adopt a consensus decision making approach. Through which, an effective solution can find out easily with in a limited time period instead of spending so much time to find out one solution.

Satisfactory

Regards Vicky Sanos

=S

b. Do you believe that, once a coach is allocated, your responsibility for the decisions of the team is released?Why?

When the coach will hire, he/she will responsible to arrange all necessary and required skills and training for the entire team members which is effective and important for them. Through this, the coach will arrange knowledge and information improvement programs for the employees and will aware them about the new ways to increase their productivity and performance up to great extent. This will release my duties as a team manager up to some extent and will reduce the relevant burden of work as well.

Not yet satisfactory answer here.

Please refer to the learner guide pages 12 – 21 for the relevant information to help you complete this activity.

Sorry to advise you of this.

Kind Regards Vicky Sanos

=NYS

c. Should you give your team support?Why?Why not?Give at least three examples and the impact that they make to the team.

Suggestions should provide to team members by all means. Through availability of more suggestions and opinions, the scope of team members and their work activities will goes up. Through which, the level of ambiguity among team members can minimize. The experience level hold by me will clarify the support guiding map of team members as well.

For example:

(i) Providing awareness of team goals and encourage staff to keep on continuous basis will keep the team member’s focus level up to great extent.

(ii) Providing the knowledge of relevant reward and recognition system toward team member will become the cause of their performance improvement.

(iii) Continuous encouragement and guidance will increase the motivation level of team members.

Satisfactory

Regards Vicky Sanos

=S

Estimated Time

40 Minutes

Objective

To provide you with an opportunity to establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders, and develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes.

Activity

Helena Estradia has been asked to check the communication system in the administrative department. Several new processes have been introduced to the department to improve and eliminate processing steps to ensure that customer’s orders were shipped faster. Part of the process required all orders to be emailed to the picking department and for the same email to automatically be generated to the customer.

The picking department needed to pick and ship the order within 24 hours. A second email should automatically be generated once the order was finalised and shipped to the customer. All emails should have been processed by the administrative department.

a. Draw a flow chart for the procedure outlined above.What steps seem to be missing?Use the flow chart to identify the gaps in the communication process?

( Communication system order is processed by admin dept )

( Establishment of business internal email information system )

( Copy of P.O send to production, sales, accounts and finance department through automatic generated email to customer )

( Automatic generation of sale order )

( Examine the approval of relevant authority and shipping company. ) ( Maintain gate and outward pass )

( Track the orders send and dispatch from warehouse. )

Satisfactory

Regards Vicky Sanos

=S

b. Several customers complained that they did not receive the emails.What information should you gather to ensure that the customers receive emails that confirm processing and shipment?

Customer order confirmation receipt should obtain along with the courier company delivery confirmation as well. Through this information, it can easily observed either the orders are shipped and delivered to customers or not.

Satisfactory

Regards Vicky Sanos

=S

c. There seems to be a general confusion about this process.Your team is not sure about the process.As a coach, explain how you would implement and support continuous improvement of this process? Include in your answer what an effective coach is, the type of coaching and the skills you would use? Explain each answer that you have given.

Effective coach is one who persuade the team members or learners to perform in a specific direction and to work in efficient and productive manner. There are various coaching types which include business coaching ,career coaching ,leadership and internal coaching. For implementation of this process, there is no adopt leadership coaching. Leadership coaching enable to design a customize leadership plan through which the individuals can motivate to behave in specific direction and to adopt specific behaviour like listening carefully and ask questions which are necessary to achieve the organizational stated goals which is important to look after the customer.

Satisfactory

Regards Vicky Sanos

=S

Estimated Time

40 Minutes

Objective

To provide you with the chance to ensure that change and improvement processes meet sustainability requirements and ensure that insights and experiences from business activities are captured and accessible through knowledge management systems.

Activity

Your organisation wishes to expand its share of the market. You have noticed that your competitors have started using sustainability as part of their marketing.

a. Use your knowledge of an organisation to make recommendations on the following areas, to improve sales using sustainability requirements. You would also like to use knowledge management systems to continuously improve your organisation's operations.Make recommendations on how you could do this for each goal.

Satisfactory, good work!

Regards Vicky Sanos

=S

b. Why have you made the recommendations in the table above?Discuss briefly.

The business should gather the cultural knowledge base information along with relevant economy information as well in which the business wants to enter. Through this ,the information about relevant marketing trends and buying trends present in those countries can identify and relevant expansion strategy can adopted easily.Through this, the effective relations can made with suppliers and their knowledge about customers and their preferences can gained easily and with confidence.

Satisfactory

Regards Vicky Sanos

=S

c. What steps would you put in place to ensure that your new initiative meets the sustainability requirements?How would you transfer the knowledge in the continuous improvement process?

By using Knowledge Management System by Walking around and Management by objectives strategies ,the management of business can communicate with employees or team members about what is expected from them and in what direction should they behave. Through which they can motivate and aware about the specific work direction and can work efficiently. Beside this ,implementation of TQM techniques and effective performance measurement strategies ,the process can continuously improve to be competitive in the markets locally and internationally.

Satisfactory

Regards Vicky Sanos

=S

Estimated Time

30 Minutes

Objective

To provide you with an opportunity to monitor and adjust performance strategies.

Activity

Individually or in pairs, complete the following:

a. Using Activities 1.2 and 1.3, identify what strategies you could use to turn the negative customer interactions, into positive interactions.Do you believe that if you respond quickly to the negative feedback, you will be in a position to obtain new opportunities?Explain your answer.

By adoption of quick customer care service and feedback ,the business can promptly respond towards the complaints and negative experiences faced by the customers. Through this ,the concerns and complaints of customers can remove on primary based and a sense of importance can develop among them which help to retain the negative experience base customers as well.

Satisfactory

Regards Vicky Sanos

=S

b. What operational progress indicator(s) could you use to measure the customer's satisfaction?What would you measure?

Customer Retention level, Increase I number of customer, number of new customers and increase in sale volume will be help to measure the customer satisfaction level. Through this ,the nature of customer’s experience towards the business and its product portfolio can analyse and relevant improvement measures can implement.

Satisfactory

Regards Vicky Sanos

=S

c. Using Activities 1.2 and 1.3 and the seven step problem solving process, recommend the strategies that you would use to adjust and communicate these to the stakeholders.

1. Identify:Effective one to one physical communication network system should implement in this regard to help find out about customer complaints. 2. Explore: Through which , effective and in depth communication network can establish with stakeholders and by use of electronic communication 3. and staff training &learning strategies to4. set goals. Find, their relevant knowledge about implementation of current improvement base to improve customer servicegoals, strategies can goes up but always continue to monitor for future improvements or alternative.

5. Choose the best communication process and have this 6.implemented with right training.

7. Keep always continue to monitor for future improvements

Satisfactory

Regards Vicky Sanos

=S

Estimated Time

30 Minutes

Objective

To provide you with an opportunity to establish processes to ensure that team members are informed of outcomes of continuous improvement efforts.

Activity

Individually or in pairs, complete the following:

a. Helena’s organisation has decided to implement the changes that have been recommended in Activities 1.2, 1.3, 2.1 and 2.2. Using Kotter’s eight-step change model, explain how you would implement the change process.

To implement change ,the business has to adopt the below Kotter’s eight steps of change. Through which effective results can obtain easily:

(i) Make Enviornment of Change:

Through this, several minor changes can made by the organization. Through which, a climate or a sense of change can make in business. Through this, the urgency regarding change can increase.

(ii) Build Guiding Team:

Through this, a guiding team can build which guide about how the change and new strategies can implement by business.

(iii) Get Right Vision:

Through this ,the actual essence and reason of change should identify and implement by the management.

(iv) Communication:

Through this ,effective communication network can made among the entire organization through which the information and need of change can increase among employees.

(v) Empower Action:

Through this , the action plan of change can execute practically.

(vi) Create Short Term Wins:

Through this, effective reward system can implement to measure short term goals of change.

(vii) Don’t Let Up:

Through this, the solutions of risks should identify.

(viii) Make it Stick:

Through this ,effective measure should implement to make the change implementation on a long term basis.

Satisfactory, well done!

Regards Vicky Sanos

=S

b. Draw a flow chart to demonstrate how you would communicate any changes that have been recommended.

Sorry to advise you, however your flow chart seems to be very blurred and difficult to read. Please ensure you are answering your own unique answer here and that it relate to the question above use the Kotters 8 step change model.

Refer to learning guide pages 62-64

Regards Vicky Sanos

=NYS

Estimated Time

30 Minutes

Objective

To provide you with an opportunity to ensure processes include recording of work team performanceto assist in identifying further opportunities for improvement and consider areas identified for further improvement when undertaking future planning.

Activity

Individually or in pairs, complete the following:

a. Based on all of the Activities, except for Activity 1.1, list and briefly explain the documentation that would need to be maintained to assist the team in identifying further opportunities for improvement.

A complete guiding book which contain the entire guiding information about how the change can be made ,why the need of change arise and its implementation process base information should be present. Through which, a roadmap regarding change can identify and follow by employees.

Sorry for the advice, your answer is not related to the question. Please re-read the question and provide your updated answer. Ensure your answer relates to the scenario in Activity 1.1.

=NYS

b. What documentation would you recommend the organisation maintain for this case?Why?

A complete change base guideline should maintain along with maintenance of team report and minutes of team meetings should maintain. This will help the future teams to identify how they can implement change and cope up relevant risk level.

Sorry for the advice, your answer is not related to the question. Please re-read the question and provide your updated answer. Ensure your answer relates to the scenario in Activity 1.1.

=NYS

c. What areas would you recommend for further improvement, to ensure that quality is maintained in future planning?

The skills and learning of employees should improve to enhance their productivity level. Beside this, the technology level and quality of business internal processes should improve to increase the future of business.

Sorry for the advice, your answer is not related to the question. Please re-read the question and provide your updated answer. Ensure your answer relates to the scenario in Activity 1.1.

=NYS

Estimated Time

1 Hour

Objective

To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence.

Activity

Complete the following individually and attach your completed work to your workbook.

The answers to the following questions will enable you to demonstrate your knowledge of:

· Reading

· Writing

· Oral Communication

· Navigate the world of work

· Interact with others

· Get the work done

Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. What things might continuous improvement processes involve?

2. Create a mind map to outline knowledge management systems.

3. How can you do the following:

· Increase efficiencies

· Mitigate risk

· Meet new challenges

· Monitor business activities

· Process information faster?

4. Outline the concept of the waste management hierarchy.

5. Which of the following does your organisation use for recording work team performance:

· Annotated performance plans

· Recommendations for improvement

· Quantitative data such as production figures

· Records and reports

Explain.

Please complete the skills and knowledge questions and include with your re-submission.

Kind Regards

Vicky Sanos

=NYS

Estimated Time

1 - 2 Hours

Objective

To provide you with an opportunity to demonstrate your knowledge of the entire unit.

Activity

This is a major activity – your instructor will let you know whether you will complete it during class or in your own time.

Attach your completed answers to the workbook.

You must individually, answer the following questions in full to show your competency of each element:

1. Lead continuous improvement systems and processes

1. Monitor and adjust performance strategies

1. Manage opportunities for further improvement

Individually or in pairs, complete the following and present it as a portfolio:

Choose a process or performance criteria that needs to be addressed in your organisation. The process must consider a sustainability issue, continuous improvement and the recommendation of how you would transfer knowledge using a Knowledge Management System (KMS) to your team.

1. Briefly explain and describe what strategies you would use to encourage and support your team to participate in the decision-making process, including assuming responsibilities. Why would they assume responsibility for these areas?

2. How would you communicate with your team? Why?

3. Set goals and identify how you would address any gaps in performance.

4. Complete at least one outline of a proposed performance plan:

· Identify the desired performance levels of the teams

· Identify the performance levels to be achieved

· Provide a measure of progress for the desired performance levels

5. What rewards and recognition would you use to encourage and support your team?

6. What decision-making process would you use? Why?

7. What systems would you put in place to communicate the continuous improvement process? Use a flow chart to assist you, if needed.

8. Who are the stakeholders? Why?

9. What continuous improvement processes and systems would you recommend be put in place? Why? Give at least one example.

10. To fill in any gaps in either performance or skills, what process(es) would you put in place? Briefly explain how you would do this and how you would ensure that it is effective?

11. Howcould you capitalise on new opportunities and be responsive to the market?

12. How would you measure the success of these opportunities? Why use this/these indicator(s)?

13. Use a communication flow chart to demonstrate the communication plan.

14. Manage further continuous improvement strategies using:

· The Change Management Model

· Communication plan for continuous improvement

· Maintaining records.

Make any recommendations that you feel are important to this process.

Please complete the Major Activity questions and include with your re-submission.

Kind Regards

Vicky Sanos

=NYS