Discussion—Motivation: A Global Environment Challenge

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International Journal of Innovation and Economics Development, vol. 3, issue 3, pp. 44-51, August 2017

International Journal of Innovation and Economic Development

ISSN 1849-7020 (Print)

ISSN 1849-7551 (Online)

URL: http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.33.2004

DOI: 10.18775/ijied.1849-7551-7020.2015.33.2004

Volume 3 Issue 3 August, 2017

Pages 44-51

Theories of Motivation and Their Application

in Organizations: A Risk Analysis

Reuben M. Badubi

School of Management, Wuhan University of Technology, Wuhan, P.R. China

Abstract: The aim of this paper is to compare and contrast the theories of motivation

and how they are used to inspire employees to develop the drive to achieve. The

importance of motivation in organizations and job satisfaction is vital for the achievement

of organizational goals and objectives. The consequences of organizations operating

without any purpose of motivation towards its employees are far catastrophic, such as

depression, turnover, burnout which can derail the success of organizations. For

organizations to make employees their biggest asset and retention purposes, motivation

should be a priority. The study tries to help organizations with suggestions to cultivate

conducive atmospheres and relationships for employees to work under, to foster positive

attitudes towards their work. A qualitative approach and theory based application were

considered for this study.

Keywords: Motivation, Job Satisfaction, Intrinsic, Extrinsic

1. Introduction In all enterprises whether private or state owned, motivation plays a key role in driving

employees towards achieving their goals, organizational goals and to a certain extent the

dreams of their nations. There are many theories of motivation, and they mostly give a

relation or influence the outcomes of employee job satisfaction. There are three main

theory categories, namely content theories, process theories and contemporary theories

(Saif, Nawaz, Jan & Khan, 2012). Generally speaking, these theories include Maslow’s

hierarchy of needs, Herzberg’s motivator-hygiene (or two-factor) theory, Alderfer’s

Existence, Relatedness and Growth theory, and McClelland’s needs theory. How motivation

comes about and how it leads to satisfaction is explained by process theories; theories that

fall into this category include Porter-Lawler’s model and expectancy theory by Vroom.

Contemporary theories of motivation incorporate equity, control and agency theory, as well

as goal setting, reinforcement, and job design theory. The theories of motivation maybe

categorized according to their definitions and purpose but critical analysis reveal that they

are all linked, they lead to serving satisfaction in employees. The use of both content and

process theories must be put into practice to motivate employees effectively. In extrinsic

motivation, the factors (hygiene’s) that satisfy lower-level needs are different from those

(motivators) that satisfy or partially satisfy higher–level needs. If hygiene factors (factors

outside the job itself, such as working conditions, salary and incentive pay) are inadequate,

employees become dissatisfied. Instead of relying on hygiene’s, the manager interested in

creating a self-motivated workforce should emphasize job content or motivation factors.

Managers do this by enriching worker’s jobs so that the jobs are more challenging and by

providing feedback and recognition (Dessler, Barkhuizen, Bezuidenhout, Braine and Plessis,

2011, p433). Rewards as the main factor of motivation can also encourage retention within

the organization, and the broader employment relationship and social exchange are

significant. Motivation’s whole idea is to provide employees with sureties of job security,

Reuben M. Badubi

Theories of Motivation and Their Application in Organizations: A Risk Analysis

45

nice working condition, loyalty and belonging to the enterprise, as well as the workforce

given some challenges.

2. Motivation Locke (as cited by Saari and Judge, 2004, p396) defined motivation as "a pleasurable or

positive emotional state resulting from the appraisal of one's job experiences". This

definition draws attention to two aspects, in particular, namely the emotional attachment

an employee has to their job, and the deliberate review of an employee's work by the

employer. According to David and Anderzej (2010), motivation can be understood as

cognitive decision making in which the intension is to make the behavior that is aimed at

achieving a certain goal through initiation and monitoring. At work places, reviews are

done using appraisals and appraisals at work have predetermined standards, and their

outcome may provoke an emotional reaction in the employee, and this reaction will

determine how satisfied or dissatisfied an employee is. Good marks in reviews may reflect

that an employee is satisfied and bad marks may reflect the opposite. In every employee,

motivation maybe because outside factors (extrinsic) such as rewards or within an

individual (intrinsic), desire to do better.

2.1 Job Satisfaction

For us to help understand underpinnings to motivation, we must first explore what job

satisfaction means because motivated employees will have a job satisfaction. According to

Kumar and Singh (2011, p.12), job satisfaction (or the lack thereof) depended on the

employee’s perception of the degree to which his work delivers those things that he desires

– how well outcomes are met or expectations perhaps even exceeded. Regardless of the

actual circumstances and situation, job satisfaction is an emotional response that cannot be

seen, only inferred. Jehanzeb, Rasheed, Rasheed and Aamir (2012, p.274) held a similar

view, defined job satisfaction as "a sensation employees have about their work

environment and their expectations toward work". Depending on the rewards and

incentives employees receive and management's motives for giving them, employees will

respond to their work environment by being productive. Organisations must be seen to

support employees in their daily work in order to bring about loyalty and improve retention

by removing elements that may create dissatisfaction, while bearing in mind that in a

heterogeneous environment, with male and female employees from different age groups,

generations, and (to a certain extent) backgrounds, and with varying qualifications or

experience, no single element will produce either universal approbation or collective

disapproval.

3. Theories of Motivation 3.1. Maslow’s Hierarchy of Needs

According to Smith & Cronje (1992), the way Maslow’s theory is explained relies on the

fact that people want to increase what they want to achieve in life and their needs are

prioritized according to their importance. Deriving from the hierarchy of needs by Maslow,

content theories of job satisfaction revolve around employees’ needs and the factors that

bring them a reasonable degree of satisfaction (Saif et al., 2012). Based on the basic

physical, biological, social and psychological needs of human beings, Maslow came up with

a five-stage theory that places the needs of the individual in different categories and

prioritizes their attainment. These categories, in order of decreasing priority, are:

• physiological needs (food, shelter, clothing);

• safety and security needs (physical protection);

• social needs (association with others);

• esteem needs (receiving acknowledgement from others); and

• self-actualisation needs (the desire for accomplishment or to leave behind a legacy).

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Theories of Motivation and Their Application in Organizations: A Risk Analysis

46

Maslow's hierarchy of needs forms the basis of theories that try to explain job satisfaction.

Teachers, like all people, have needs that have to be satisfied. Besides the basic needs for

food, shelter and clothing, safety from physical, harm, and social interaction, they also

need the recognition and appreciation of students, colleagues, and parents.

3.2. Herzberg’s Two-Factor Theory/Motivator-Hygiene

Herzberg’s Two-factor theory, also known as Motivator-Hygiene, emanated from a study

conducted among accounts and engineers to determine what makes an individual feel good

or bad about their job (Saif et al., 2012). Regarding ‘satisfiers', Herzberg noted that there

were five features of work that bring about satisfaction, namely achievement, recognition,

the job itself, responsibility and advancement. At the other end of the spectrum, Herzberg

identified institutional politics, the management approach, supervision, pay, relationships

at work and working conditions as factors that may demoralize employees. Golshan,

Kaswuri, Agashahi and Ismail (2011:12) assert that organizations are increasingly applying

Herzberg's theory to create opportunities for "personal growth, enrichment and

recognition" among their employees. Employees should be promoted after completing

certain stages of their career and should receive recognition for special achievements – for

example, when they produce exceptional results in their subject areas; on a more basic

level, they should also be given responsibility to determine how to handle tasks that relate

to their jobs. The Two-factor theory has however drawn its share of criticism. Golshan et

al. (2011) point out that it fails to distinguish between physical and psychological aspects

and to precisely explain what motivators are and how they differ from hygiene factors; it

also fails to express the degrees of satisfaction and dissatisfaction as a measure instead of

using numbers. Another criticism leveled against it is that it makes assumptions that every

individual will react in the same way in the similar situation.

3.3. McGregor’s X and Y Theories

McGregor's (1960) Theory X and Y models categorize employees as belonging to one of

two groups based on two sets of assumptions. Theory X assumptions take a negative

perspective of people: People can have “an inherent dislike for work and avoid it if

possible; because of this, they must be coerced, controlled, directed and threatened with

punishment to make them work. They prefer to be directed, avoid responsibility, have little

ambition, and want security" (Saif et al. 2012, p.138). Theory Y assumptions take the

opposite view: the mental and physical inputs expended at the workplace are equated and

par with those rest or play. External factors or any threats from outside may not be the

sole influence for exerting effort. Workers or people can exercise caution and discipline to

have objectives achieved, but the hunger in their desire to commit to objectives is

dependent on how big are the rewards as assigned to that kind of achievement. Under

normal circumstances, people can adapt to seek responsibility and not only accept it (Saif

et al., 2012, p.1357). Applying these assumptions to a school environment, one could

argue that two of the main causes of dissatisfaction among teachers are having to deal

with problem students and a strict and inconsiderate management, for example a principal

who is coercive and does not appreciate the efforts of teachers, or an overly directive

principal who never delegates or allows teachers to make independent decisions.

Conversely, a supportive principal may be a source of job satisfaction to teachers (Alavi &

Askaripur, 2003, p.312).

3.4. McClelland’s Need Achievement Theory

McClelland’s need achievement theory postulates that some people are driven to success

through seeking “personal achievement rather than rewards themselves” (Saif et al., 2012,

p.1387). This theory is readily applicable to academic environments and explains why

some teachers are high achievers, despite the difficulties they face: they set themselves

high goals and achieving these goals is what drives them. Alderfer's ERG theory is related

to Maslow's hierarchy of needs but reduces Maslow's five categories of a need to three;

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Theories of Motivation and Their Application in Organizations: A Risk Analysis

47

namely, relatedness being (esteem/social needs), then growth being (self-actualization)

and existence which is (security/physiological needs).

3.5. The equity theory

Process theories explain ‘how’ satisfaction comes about, as opposed to ‘what’ causes

motivation. The equity theory postulates that employees will weigh their input into a job

against the output they receive from it – the more the rewards, the greater their

satisfaction. This resonates with Naveed et al. (2011, p.302) definition of job satisfaction

as the difference between employee input and job output. Regarding this theory,

employees who perceive that they receive more output from their jobs than what they put

into them will experience job satisfaction. Certain aspects of the job itself also shape how

an employee perceives it. Tasks that are clarified bring a better job satisfaction since a

clear role breeds a work force that is happy, committed and shows much involvement in

work that is done. Authors identified five major job characteristics that impact on the

psychological state of an employee and influence their motivation and job satisfaction, as

well as their levels of absenteeism, namely the variety of skills involved in a task, the

identity and significance of the task, autonomy, and feedback. Employees compare their

input-outcome ratio with that of other employees and if they perceive it to be fair,

employees will experience satisfaction (Robbins, 2007). If employees perceive an inequity

in their input-outcome ratio compared to other employees, they become dissatisfied and

less motivated.

3.6. Value – Percept Theory

Individual’s values determine their satisfaction on their job because employees in

organizations hold different value systems, therefore based on this theory, their

satisfaction levels will also differ. Having a look at Value - Percept theory, the assumption

is that the difference between expectations and what is received can bring dissatisfaction

depending on how important the job is to the individual (Anderson, Ones, Sinangil &

Viswesvaran, 2001, p.32). The potential problem with this theory is that there is a

possibility of a relationship between what people desire and what they consider important.

These concepts can be separable theoretically but practically hard to differentiate.

3.7. Vroom’s Expectancy Theory

Vrooms’s expectancy theory stipulates that behavior is a product of choices that are

available for to be prioritized. The idea is to derive satisfaction and minimize dissatisfaction

in employees. Individual factors such as personality and skills determine performance

(Wagner and Hollenburg, 2007). This theory also explains that performance, motivation,

and effort are within an individual’s motivation and variables such as valence,

instrumentality, and expectancy verifies this. The higher the effort in work relates to the

higher the performance.

3.8. Porter-Lawler Model

This is a comprehensive and more complete theory of motivation which is inclusive of

diverse aspects. This model can give details of the fiber relation that exists between job

performance and attitudes which perfectly defines managers. The model also touches on

the assumptions of human behavior. The deductions of the model assume that individual

behavior is influenced by both internal and external factors, rational and make own choices

about their behavior, have different goals, desires and needs. Finally, individuals decide

between alternative behaviors (Wagner and Hollenburg, 2007).

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Theories of Motivation and Their Application in Organizations: A Risk Analysis

48

4. Risk Analysis of De-Motivated Employees

in Organizations Employees who lack motivation in the work places are a risk factor when it comes to

executing day to day operations of the business. Some employees are engaged in company

equipment and tools on a daily basis, some of which need maximum attention and safety

when using. So it is the responsibility of the organization to have a well-balanced workforce

of employees and their emotions as far as work issues are concerned.

4.1. Operational Risks

• Absenteeism: Van der Merwe and Miller (1988,) cite a definition used by the United

States Department of Labour which defines absenteeism as the failure of workers to report

on the job when they are scheduled to work. Regarding this definition, non-attendance

such as vacation leave, military service, block release leave and suspension do not qualify

as absenteeism and should be completely excluded from the ensuing absenteeism analysis

process. Levy (2006, p.412) provides a more comprehensive definition in describing

absenteeism as the chronic or continued failure of the employees to attend for duty,

especially when the pattern of absenteeism suggests that either the absence is avoidable,

or that the employees failed in their duty to the employer in accordance with their contract

of employment or common law duty to attend the place of work regularly and reliably.

• Poor quality work: In terms of quality outputs and results, disgruntled employees will

not perform at their best hence produce shoddy products or services that will not be

competitive in the market thereby costing an organization.

• Toxic Work environment: Cordial and mutual relationship among employees will be

disrupted. Employee’s behaviour and attitudes will be affected since their moral is down.

4.2. Personnel Risks

It is the desire of organization to keep their staff for longer periods of time. Organisations

spend a lot of money and time in training their employees. High staff turnover due to

unhappy employees will cost the organization of all the spent resources. This will result in

disruptions of organization’s operations as replacement of staff will be needed as well as

more costs of another training for new employees. Strategic leadership is the critical point

in achieving companies objectives. The negative side of leaders can jeopardize the firm's

operations (Hogan and Hogan 2001).

4.3. Reputational Risks

Dissatisfaction: The morale of the entire office can be brought down when one employee

lacks motivation. Employees who are not satisfied with their job might resort to quitting;

therefore, this scenario should be avoided. The employees are to perform to their abilities

in order to satisfy their customers and to retain them all the time. It is very easy for

customers to spread word of mouth about a company that they are not satisfied with its

performance, and the information can be spread very rapidly which can ruin the company’s

reputation. Leadership is very vital because according to Stankiewicz-Mroz (2015), change

in human resources will be expected, as well as re-evaluating the paradigms. A managerial

skill will be needed to pull people together for the reputation of the company.

4.4. Environmental Risks

Employees who are not happy with the organization will manifest their dissatisfaction to

the outside world. Customers are bound to experience unwelcoming acts of aggression and

bitterness emanating from unhappy employees. Poor customer service will be the order of

the day among employees which will end up tarnishing the name of the business. A

company is bound to even follow international regulations not only it domestic laws

(Darroux & Xixiang, 2013), even those that impact on the environment.

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Theories of Motivation and Their Application in Organizations: A Risk Analysis

49

4.5. Health Risks

Employees who are not entirely happy at work can have health problems including stress.

Stress related illnesses will jeopardize wellness efforts in the work place of keeping healthy

employees. Stressed and de-motivated employees may cause accidents at work when

using machineries and other dangerous tools. Work stress and other psychosocial factors

are recognized worldwide as a major challenge to workers’ health and the health of

organizations. All levels in the organization are be responsible for the safety of risks in the

company and help with avoidance of such risks (Tasmin and Salehudin, 2016).

4.6. Financial Risks

Employees who are highly motivated will always put their best efforts in their work and

help the company to be productive. Production at work will bear more output in which it

will be able to generate much needed income. If employees are happy absenteeism’s will

be reduced thereby saving costs for their organisations. Taylor (2009 & 2012) agree that

financial crisis can be because of economic circumstances, making it extremely difficult for

business to operate. This then will extend to difficulties in acquisitions. Again according to

Peter and Daniel (2013), Political influence, outside the context of deficit accommodation,

can also provide accommodation for specific fiscal policy initiatives.

5. Importance of Motivation in the Workplace Motivation can emanate from with an employee with a passion and desire to work and

produce results. This kind of motivation is self-driven by an employee in order to elevate

his feelings to accomplish. However, in extrinsic motivation, an external factor such as a

reward is used to boost the employee’s moral and desire to work. As is a normal case,

employees work in exchange for compensation for their hard labour but how far they go

depends on how motivated they are. According to Perry and Hondeghem (1999), the

individuals desire to perform, and provide services to customers, with the mandate to do

good is enough factor to motivate. Performance at work is related to the employees pay of

which the employee may not have control of that reward as it is external. Apart from

rewards, there are other factors that are external such as promotion at work, security of

the job, salary increment that may give meaning to employees motivation. Therefore, for

organizations to continue existing and retaining its workforce, they must keep on working

on strategies that can help in motivating its employees. Motivated employees have a sense

of belonging and loyalty to the organization and always work hard to be associated with

the results of their labour. Motivation have effect on employees as individuals to achieve

and as well as ability to be innovative because they believe in themselves which will benefit

the organization to succeed (Yang Jie, 2010). A motivated worker is easy to be retained

hence saving the organization finances of replacing workers, also it encourages workers to

always achieve more on daily productions as they are having a sense of security of their

work. Management will have time to attend to other important issues because their

motivated workforce can build teams that can help with the supervision and production of

work.

6. Conclusion Motivation is very much needed for employees in an organisation to be productive, and

management or leadership style has an important role to play. Motivation is not always

based on financial rewards, but non-financial rewards methods can also be used to derive

the best out of employees. Although individuals have their expectations, it is the

leadership’s responsibility to develop and align with theories that are suitable to bring job

satisfaction to their employees. However, there is no single reliable theory to be used, a

mixture of them can be utilized. In terms of empowering workforce, employees should be

encouraged and given a platform to voice out their concerns on how they can be

motivated. Rewards and promotions following performance appraisals maybe used to boost

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Theories of Motivation and Their Application in Organizations: A Risk Analysis

50

employee’s moral as well as feedback. All employees should understand the company’s

vision and goals and work together towards those. In some organizations, workers perform

their duties in an assembly whereby if a certain section of employees is affected it will

affect the whole plant. Employees perform their duties diligently if they are inspired and

motivated as the results will always be positive with efficient production. Organizations

which are results oriented will go all the way to motivate their employees for them to reach

their goals. A further qualitative research on motivation strategies and theories is

recommended.

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