EXP 4
kisha2019
_A4TemplateFIS.docxStudent Name: firstName lastName
[A4 – Assignment 4]
Define a Fintech Problem Statement. This is the Define step of the Design Thinking framework. Here, you define a problem statement from the client’s perspective, not the App developers. The Problem Statement must be based on the user story. The learning objective is to write a Problem Statement that reflects the client’s needs, from the client’s perspective. [Instructions: Use “A4 Template” for this assignment. The template is in the “Class Resources” folder on the class website. There is a 50% penalty for not using the template.]
a. Research and write what the Design Thinking framework says about Problem Statements.
[Your answer here …]
b. Problem Statement
i. Persona name
[Your answer here …]
ii. Persona role (job title)
[Your answer here …]
iii. Pain points (three)
[Your answer here …]
iv. User Story
[Your answer here …]
v. Problem Statement. Your problem statement must have a user, a need, and a goal.
a. User (persona): a specific persona name and role.
b. Need (pain point/user story): a user need, not a solution.
c. Goal (pain point/user story): the expected result of meeting the need.
Combine them to write your problem statement.
[Your answer here …]
c. Client feedback. Share your problem statements along with the personas, pain points, and user stories with the client. You typically share this with the person(s) you interviewed. Write the client’s feedback on the work you have done in assignments A1, A2, A3, and A4. Ask them to comment, update, or modify any of your work, including the problem statement, user story, pain point, and persona. Write the client feedback and the action you took (or updates you made as a result of the client feedback).
[Your answer here …]
d. Research. Write a research question on defining a Problem Statement that captures the Customer Voice.
a. Based on what you learn in this assignment, write a research question on defining a Problem Statement that captures the Customer’s Voice.
[Your answer here …]
b. Write a 30-50-word annotated bibliography for three references that serve as the literature review for your research question.
[Your answer here …]
e. Confirm your assignment is named “A4 first & last name” and submitted at the following three locations:
i. Discussion Group: Share with the entire class in the discussion forum. This is where everyone can see the class work as a whole and gain value from the class. Navigate to the discussion group board and submit.
ii. Group locker: Share with your group and engage in group discussions and brainstorming.
iii. Assignment link: Submit your work for grading in the assignment link. Here, you must upload both the assignment and the screenshots. Submit one per group in the assignment link. Include a screenshot confirming that the group work is shared with your group and the entire class.
f. Rubric: Review and confirm you have completed all rubric items below. Notice the penalty listed in the rubric.
iv. Template: “A4 Template” is provided for this assignment. You will find all templates in the “Class Resources” folder under the Table of Contents on the course website. Download the “A4 Template”, save it as “A4 first & last name”, keep all template information except the highlighted portions, and replace the highlighted portions with your answers. There is a 50% penalty (-50 points) for failure to adhere to the template.
v. Submission: confirm your submission in the three locations noted above: group discussion, group locker, and assignment link. There is a 50-point (-50 points) penalty for failure to follow this submission instruction.
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Rubric for Assignment 4 (A4) |
Possible Points |
Points Scored |
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The submission created a Problem Statement following the Design Thinking framework guidelines. |
10 |
|
|
The submission has defined a Problem Statement based on the Design Thinking framework. It clearly states the persona's name and role, the pain point, and the user story. The Problem Statement has clearly articulated the user, the need, and the goal. |
20 |
|
|
The submission clearly outlines the process, interaction, and action (update) of engaging the client for feedback. |
35 |
|
|
The submission has articulated an academic research question, citations, and an annotated bibliography. |
35 |
|
|
Total |
100 |
|
|
The submission uses the template for this assignment. The template is in the “Class Resources” folder in D2L. [50% penalty for failing to adhere to the template.] |
-50 |
|
|
Upload and share your assignment to the entire class (in the group discussion), your class group (in the group locker), and for grading (in the assignment link). Share a screenshot of your submission to confirm. [50% penalty if screenshot confirmation is not uploaded in the D2L assignment link.] |
-50 |
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Feedback:
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Example when constructing your answers for A4.
1. Definition. Read on how others have defined problem statements and create one you want to adopt.
2. Persona name & role. Fictitious persona name and 2-3 words for persona role. Provide additional information about the role so the reader can follow the context.
3. Pain point. The pain point must be related to a Fintech need. Describe the situation in detail. This is where you provide a context to represent the user’s perspective; specifically about the task the persona is trying to accomplish. Here is an example: Mary is inconvenienced by making cash payments for her child's music lessons because the company does not accept debit or credit payments.
4. User story. Follow the standard format. Here is an example: As Mary, a parent of a musician, I want to avoid cash payments and use my preferred payment method for my child's music lessons so that I can better track my expenses through my bank and keep clear records of my spending.
5. Problem statement. Avoid being verbose and write a succinct statement. Here is an example: Mary, a musician parent, needs convenient alternatives to a cash payment that will enable her to track and manage her finances.
6. Client feedback. You must circle back with the client (the person you interviewed) and share with her/him the pain point, user story, and problem statement you wrote. Write their reactions/comments and what you updated as a result.
