After reading the Zappos Case Study on p. 52 in your text, answer the questions below in a 2 – 3 page, APA formatted paper.  

Include an introduction section and a References page.

Questions:

What challenges is Zappos facing that may derail its attempt to be the best online retailer?

How can training and development help Zappos meet these challenges?

Do you think that employees at Zappos have high levels of engagement? Why?

Which of Zappos’ ten core values do you believe training and development can influence the most? The least? Why?

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