You are required to carefully read the case (UPS in India -- A Package Deal?) and then highlight the key issues in a one-page summary (single-spaced, approximately 525 words). The case preparation is an integral part of our discussion in the class. Thank

- To analyze a case, you need ways of identifying and understanding important aspects of a case situation and what they mean in relation to the overall situation

- On the basis of clearly recognizing case situations, apply appropriate tools to solve problems, make decisions, or develop evaluations

- There are three types of case situations: Problems, decisions, and evaluations; consequently, there are three (3) types of cases: problem, decision, and evaluative cases