Complete Exercises 9.1, 9.4 and 9.7 on pages 232–236 in Quantitative Methods in Health Care Management.  CAN BE FOUND VIAGOOGLE. 

Note: For 9.7, provide a short response to the following (9.7j): "Use the measures in 9.7h and i for the final comparison among the three sites, and discuss potential problems at each site or overall for the company. What are your recommendations to correct them?"

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