Week 4 Discussion 1-Bus430 Operation Mgmt

PLEASE NO PLAGRISMA AND NO COPY WORK FROM NO ONE ELSE….ORIGINAL WORK PLEASE….

"Goods and Service Design" Please respond to the following:

• From the e-Activity, examine some of the steps that are involved in designing goods and services. Select two services or two products that are currently on the market. Use Exhibit 6.1 from Chapter 6 of the text to compare and contrast each step, and determine the similarities and areas where they differ.
• From the e-Activity, suggest at least two changes to specific areas of the process design phase that may lead to improvement in operations. Provide a rationale to support your suggestion.

• Watch the video Chapter 6, titled “Service Design Concept,” (2 min 11 s), located in the course shell. Be prepared to discuss.

            Link: http://youtu.be/U5yCjO-rwws - copying this link to watch this video