Week 3 Discussion 1 Training and Development Review

Draft Topic and Objectives

     Accounts Management Customer Service Representatives plan for training and development, I have decided to look at the topic of whether organizations should coach or just replace employees who do not perform as per the standards of the organization. The objectives that go hand in hand with this topic include; to increase organizational efficiency, to reduce employee retention rate, to reduce the cost-to-hire revenue spent on new employees, and finally, to improve the organizational image by reducing employee turnover (Aguinis, 2009).

     A continuum to improve the service quality of the employees, to reduce training costs, to align the skills of the employees with best areas of performance, and to reduce time spent on training the employees. Improving the service quality of the employees is a good topic because it is relevant to the present day organizations in regards to customer service.

     There are not many companies that train their employees to tune them to fit perfectly with the roles they will be playing. The first source of information should come from the organization in regards to whether the employees are happy workers. Whether employees have an easy time working with their organization or ongoing training sessions, and whether they would prefer working for organizations that hire employees with the knowledge, skills and abilities (Youssef-Morgan & Stark, 2014).

References

Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual review of psychology, 60, 451-474.

Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2003). Gaining a competitive advantage. Irwin: McGraw-Hill.

Youssef-Morgan, C. M., & Stark. E. (2014). Strategic human resource management: Concepts, controversies, and evidence-based applications