Week 2 Part 1: BJB Manufacturing Company Quality Management Initiative Proposal

Prepare a total quality management program for BJB Manufacturing Company by writing a 800-to 1,050-word paper in which you develop a quality management approach for BJB. Address the following:

• Determine what needs the stakeholders may have for BJB’s products.
• Analyze the product and needs of BJB, and then select the quality management approach that would be the best fit. Explain your rationale.
• Describe the role of leadership in planning, developing, and implementing a quality process in BJB.

And DQ questions 300 words each

Week 2 DQ 1 - Process-driven quality requirement

What are the distinguishing elements of a process-driven quality requirement? What is unique about a process-driven quality requirement? What are some of the unique elements of implementing customer-driven quality requirements as opposed to process-driven quality requirements? 

Week 2 DQ 2 - Characteristics of a quality intangible product

How does one evaluate the characteristics of a quality intangible product? How important would courtesy and knowledge be of the person representing the provider in resolving an issue with a quality intangible service?