Using the ADDIE model, design a training program that addresses the customer service expectations of walk-in patients in the emergency...

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Using the ADDIE model, design a training program that addresses the customer service expectations of walk-in patients in the emergency department. Include an evaluation process that answers the following questions

 

1.     a) What method will you use to evaluate the training program?

2.     b) How will you know whether you have met your training objective?

 

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