UOP OPS 571 Week 5 Quiz

•  1
What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
• 
Second party
• 
Fourth party
• 
Third party
• 
First party
Correct
•  2
What is one analytical tool common to all quality improvement programs?
• 
Continuous improvement
• 
Kaizen
• 
Management by fact
• 
Pareto charts
Correct
•  3
An opportunity flow diagram would best fit in which DMAIC category?
• 
Define
• 
Measure
• 
Analyze
• 
Improve
Correct
•  4
Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
• 
AS 9000
• 
TL 9000
• 
AI 9000
• 
QS 9000
Correct
•  5
What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?
• 
ISO 9000
• 
ISO 2000
• 
ISO 14000
• 
QS 9000
Correct
•  6
ISO 9000 is primarily concerned with what type of quality management standards?
• 
Business-to-consumer transactions
• 
Environmental
• 
Business-to-business commerce
• 
Suppliers to the automotive or telecommunication industries
Correct
•  7
A fishbone diagram might be found in which DMAIC category?
• 
Improve
• 
Analyze
• 
Measure
• 
Define
Correct
•  8
Who is responsible for performing the first-party certification audit for a supplier firm?
• 
Customer
• 
Certifying agency
• 
Firm
• 
Suppliers
Correct
•  9
What is a reason that a company may pursue ISO-9000 certification?
• 
Certification is required by most insurance agencies
• 
Certification provides a company with unlimited legal liability protection
• 
Certification provides competitive advantage in the global markets for suppliers
• 
Certification is required by the European Community to show that a firm has used appropriate standards
Correct
•  10
What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?
• 
First party
• 
Third party
• 
Fourth party
• 
Second party