Undercover boss operation at AST Systems : Leadership in action

1. Examine how working “in the trenches” of the organization can help improve leadership skills. 2. Analyze whether going undercover makes a difference to the impact of this program. 3. Determine what type of leadership qualities and styles a leader would need to possess in order to agree to and be successful in this type of program. 4. Evaluate the impact of this type of program on organizational performance.