Training

you Imagine that you are a member of the HR department of a small retail
company and upper management has asked you to create a new employee
customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:


  1.    Justify the use of a needs assessment of your company’s proposed
     employee customer service training, stressing five (5) ways in which
     such an assessment would expose any existing performance
     deficiencies.


  2.    Develop a customer service training implementation plan and determine
     the method of training (i.e., presentation, discussion, case study,
     discovery, role play, simulation, modeling, or on-the-job training).


  3.    Justify why you selected the training method that you did.


  4.    Propose two (2) ways to motivate an employee who has no interest in
     attending a training class.


  5.    Develop a survey to collect feedback from the employees who attend
     the training.


  6.    Use at least five (5) quality academic resources in this assignment.
     Note: Wikipedia and other Websites do not qualify as academic
     resources.


Your assignment must follow these formatting requirements:


  ·    Be typed, double spaced, using Times New Roman font (size 12), with
     one-inch margins on all sides; citations and references must follow
     APA or school-specific format.