strayer university bus302 quiz 2

Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”?

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Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?

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Management theorist ____ is best known for his role in the Hawthorne Studies.

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A systems view of management allows managers to ____.

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A(n) ____ is a set of interrelated elements or parts that function as a whole.

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At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____.

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____ involves managing the daily production of goods and services.

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____ occurs when 1 + 1 = 3.

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According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.

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Frank and Lillian Gilbreth are important to management because they ____.

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According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want.

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Chester Barnard defined a(n) ____ as “a system of consciously coordinated activities or forces of two or more persons.”

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According to human relations management ____.

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Which of the following management theorists helped develop human relations management?

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The goal of scientific management is to____.

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The first step managers use to make sense of their changing environments is ____.

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The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.

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According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.

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Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services).

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After an organization's founders are gone, the organization can use ____ to sustain its organizational culture.

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The Edmonton Oilers ice hockey team develops a sense of history for its current players by raising banners showing its success - five championships - and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?

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____ is a primary source of organizational culture.

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In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.

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In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors.

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Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?

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____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

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A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.

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A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?

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Managers can use behavioral addition and behavioral substitution to ____.

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Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?

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