Strayer BUS 430 Quiz 1 - OPERATIONS MANAGEMENT (latest 2014)

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Course Operations Management
Test Quiz 1

Instructions This quiz consist of 30 multiple choice questions. The first 15 questions cover the material in Chapter 1. The second 15 questions cover the material in Chapter 2. Be sure you are in the correct Chapter when you take the quiz.

• Question 1
3 out of 3 points

The quality revolution is most related to

• Question 2
3 out of 3 points

The three issues that are at the core of operations management include all of the following except

• Question 3
3 out of 3 points

Which of the following is the correct sequence describing the evolution of operations management?

• Question 4
3 out of 3 points

Which of the following is not a key activity of an operations manager?

• Question 5
3 out of 3 points

Support processes would typically include all of the following except

• Question 6
3 out of 3 points

The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on

• Question 7
3 out of 3 points

Which is generally related to service operations?

• Question 8
3 out of 3 points

A customer benefit package (CBP) includes

• Question 9
3 out of 3 points

Which one of the following has the lowest goods content?

• Question 10
3 out of 3 points

Which of the following would be the lowest in goods content and highest in service content?

• Question 11
3 out of 3 points

A golf simulator in a retail sports store is an example of

• Question 12
3 out of 3 points

In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?

• Question 13
3 out of 3 points

Computer software would be an example of

• Question 14
3 out of 3 points

A value creation process could be any of the following except

• Question 15
3 out of 3 points

Service management skills would include all of the following except

• Question 16
3 out of 3 points

A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.

• Question 17
3 out of 3 points

Which of the following generally does not result from vertical integration?

• Question 18
3 out of 3 points


• Question 19
3 out of 3 points

The first, second, and third waves of outsourcing experienced by the U.S. are

• Question 20
3 out of 3 points

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

• Question 21
3 out of 3 points

The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

• Question 22
3 out of 3 points

In the value chain model for a hospital, patients, drugs and staff would be considered

• Question 23
3 out of 3 points

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

• Question 24
3 out of 3 points

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

• Question 25
3 out of 3 points

From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

• Question 26
3 out of 3 points

For a restaurant, order-taking, bill payment and home delivery would be considered

• Question 27
3 out of 3 points

Which of the following is not normally considered a variable cost?

• Question 28
3 out of 3 points

Which of the following is not a component of a value chain?

• Question 29
3 out of 3 points

Outsourcing is

• Question 30
3 out of 3 points

A competitively dominant customer experience is often called a