Strayer BUS 430 Chapter 3 quiz (Latest 2014)

•  Question 1
 When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of   
 
•  Question 2
 Value chain measures would generally be less valuable to   
 
•  Question 3
 In choosing performance measures, an organization might consider all of the following criteria except   
 
•  Question 4
 The service-profit chain model   
 
•  Question 5
 Productivity is the   
 
•  Question 6
 Which of the following would be a typical operational-level quality performance measure?   
  
•  Question 7
 The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category?    
•  Question 8
 Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?   
 
•  Question 9
 Which of the following is not a key dimension of service quality?    
 
•  Question 10
 At a basic level, quality should be measured in three areas.  Which of the following is not one of those areas?   
  
•  Question 11
 Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?    
  
•  Question 12
 In regard to the value chain model, efficiency, cost and cycle time would be most related to    
  
•  Question 13
 Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?    
  
•  Question 14
 Regarding the service-profit chain model, which of the following is not viewed as internal performance?   
 
•  Question 15
 The ability to respond quickly to changes in the amount and type of demand is called