<< Strayer BUS 302 Week Strayer BUS 302 Quiz Week 1,2,3,5,6,8,9 Quiz >>
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Strayer BUS 302 Week Strayer BUS 302 Quiz Week 1,2,3,5,6,8,9 Quiz
Question 1
Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?
• Question 2
First-line managers will most likely have to:
• Question 3
The informational role managers’ play when they share information they have collected with their subordinates and others in the company is called the ____ role.
• Question 4
• Question 5
According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?
• Question 6
Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.
• Question 7
Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a combined market share of less than 1 percent. Coke’s and PepsiCo’s ____ would be responsible for determining that the product should be deleted from each of their product lines.
• Question 8
In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not
for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:
• Question 9
____ is defined as getting work done through others.
• Question 10
A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.
• Question 11
A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed.
• Question 12
A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?
• Question 13
As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?
• Question 14
Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:
• Question 15
Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?
Bus 302 week 2 Quiz
• Question 1
An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.
• Question 2
Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as fulfilling the leader role within the organization. This means he spends much of his time:
• Question 3
To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program?
• Question 4
The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:
• Question 5
Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a combined market share of less than 1 percent. Coke’s and PepsiCo’s ____ would be responsible for determining that the product should be deleted from each of their product lines.
• Question 6
One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:
• Question 7
After the makers of Wonder Bread declared bankruptcy, their objectives were to increase revenues by at least 5 percent and reduce net losses by at least 80 percent. Which management function is used to set these goals and help the company meet them?
• Question 8
Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of green chilies"—after the kick turned out to come from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?
• Question 9
____ are responsible for creating a positive organizational culture through language and action.
• Question 10
A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?
• Question 11
A manager striving to improve organizational is accomplishing tasks that help achieve organizational objectives.
• Question 12
The informational role managers’ play when they share information they have collected with their subordinates and others in the company is called the ____ role.
• Question 13
Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.
• Question 14
Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?
• Question 15
____ is defined as getting work done through others.
Bus 302 week 3 quiz
• Question 1
Henri Fayol is responsible for developing ____.
• Question 2
____ is best known for developing the five functions of managers and the fourteen principles of management.
• Question 3
According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives.
• Question 4
A systems view of management allows managers to ____.
• Question 5
The ____ approach to management focuses on the psychological and social aspects of work.
• Question 6
Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”?
• Question 7
According to Henri Fayol’s fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.
• Question 8
The Hawthorne Studies showed how ____ can influence work group performance, for better or worse.
• Question 9
A(n) ____ is a set of interrelated elements or parts that function as a whole.
• Question 10
Which of the following would be a part of an organization’s general environment?
• Question 11
____ involves managing the daily production of goods and services.
• Question 12
Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?
• Question 13
Chester Barnard defined a(n) ____ as “a system of consciously coordinated activities or forces of two or more persons.”
• Question 14
This type of system functions without interacting with their environment.
• Question 15
According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.
• Question 16
In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors.
• Question 17
The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.
• Question 18
____ involves deciding who your competitors are, anticipating competitors' moves, and determining competitors' strengths and weaknesses.
• Question 19
Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?
• Question 20
The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.
• Question 21
Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?
• Question 22
Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services).
• Question 23
A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.
• Question 24
The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.
• Question 25
____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.
• Question 26
The first step managers use to make sense of their changing environments is ____.
• Question 27
Companies doing a competitive analysis typically err by ____.
• Question 28
An increase in ____ can lead to opportunistic behavior in which one party benefits at the expense of the other.
• Question 29
What are the two types of external organizational environments?
• Question 30
Which of the following companies is most likely operating in a dynamic environment?
Strayer BUS 302 Week 5 Quiz
Course Management Concepts
• Question 1
____ is the set of shared values and beliefs that affects the perceptions, decisions, and behavior of people from a particular country.
• Question 2
A(n) ____ is a direct tax on imported goods designed to make it more expensive to buy those goods, instituted in hopes of reducing the volume of those imported goods in a given country.
• Question 3
____ occurs when a company sells domestically produced products to customers in foreign countries.
• Question 4
Protectionism is the use of trade barriers to protect local companies and their workers from ____.
• Question 5
An expatriate is someone who ____.
• Question 6
Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ____ to reach the Japanese market.
• Question 7
A country or region that has an attractive business climate for companies that want to go global has found an ____.
• Question 8
A cosmetics company that is considering entering the South American market would be especially interested in the discretionary income within that region. In other words, which of the following would be a determining factor in its global strategy?
• Question 9
To protect its farmers, Japan put limitations on the amount of mushrooms and leeks that could be imported into Japan from China. This limitation is an example of a(n) ____.
• Question 10
Historically, most companies have used the ____ to successfully enter foreign markets.
• Question 11
Global business is defined as____.
• Question 12
The Japanese government has proclaimed that its snow is different from that found in any other region of the world. As a result, all snow skis marketed in Japan must be manufactured in Japan. This is an example of a(n) ____.
• Question 13
Ford Motor Company owns and operates a $1.9 billion manufacturing plant in Brazil. What method for organizing for global business has Ford used in this example?
• Question 14
____ are long-term, low-interest loans, cash grants, and tax deductions used to develop and protect companies or special industries.
• Question 15
____ is a method of investment in which a company builds a new business or buys an existing business in a foreign country.
• Question 16
____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.
• Question 17
With ____ departmentalization, most employees report to two bosses.
• Question 18
____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.
• Question 19
____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.
• Question 20
A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.
• Question 21
____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.
• Question 22
A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.
• Question 23
Organizational authority is traditionally characterized by ____.
• Question 24
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.
• Question 25
Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization.
• Question 26
____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.
• Question 27
Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly-Clark Professional, which sells to businesses, and Kimberly-Clark Consumer, which sells the company’s products to customers. From this information, you know that Kimberly-Clark uses ____.
• Question 28
The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.
• Question 29
In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.
• Question 30
____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.
Strayer BUS 302 Week 6 Quiz
Course Business Ethics
• Question 1
According to the philosopher Joel Feinberg,
• Question 2
A decade after wolves were reintroduced to Yellowstone Park, their presence was discovered to
• Question 3
A moral vegetarian
• Question 4
Concerning future generations,
• Question 5
Cost-benefit analysis
• Question 6
"Pollution permits" are an example of which of the following methods of achieving our environmental goals?
• Question 7
Which of the following is a drawback to the regulatory approach?
• Question 8
One truth about factory farms is
• Question 9
According to the anthropocentric (or human-oriented) ethic of Baxter and others,
• Question 10
According to Holmes Rolston III,
• Question 11
The philosopher Tom Regan
• Question 12
The "tragedy of the commons" is
• Question 13
According to Shaw and Barry, utilitarians
• Question 14
In consideration for the obligation to others,
• Question 15
Some environmental regulations (like forbidding the burning of coal in cities) benefit each and every one of us because the air we all breather is cleaner. If an individual ignores the regulation and burns coal, while others obey the regulation, then he or she
Strayer BUS 302 Week 8 Quiz
• Question 1
The primary benefit of the ____ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.
• Question 2
Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?
• Question 3
Which of the following is NOT one of the Big Five personality dimensions?
• Question 4
Which of the following is one of the Big Five personality dimensions?
• Question 5
The fastest-growing population group in the United States is ____.
• Question 6
Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to ____.
• Question 7
The glass ceiling is most closely associated with ____.
• Question 8
____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.
• Question 9
Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.
• Question 10
____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.
• Question 11
____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.
• Question 12
When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ____ to prevent women from rising to leadership positions.
• Question 13
To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should ____.
• Question 14
The term ____ refers to the degree to which someone is organized, hard-working, responsible, persevering, thorough, and achievement-oriented.
• Question 15
A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.
• Question 16
Which of the following is an example of an intrinsic reward?
• Question 17
Which of the following is NOT a type of reinforcement contingency?
• Question 18
In equity theory, ____ are others with whom people compare themselves to determine if they have been treated fairly.
• Question 19
____ are the rewards associated with performing a task or activity for its own sake.
• Question 20
Reinforcement theory says behavior is a function of ____.
• Question 21
According to Don Vlcek, a former Domino's Pizza vice president, "To achieve results, you've got to properly define the goal—and that's not always easy. Vague goals are worthless. But 'increase productivity by 12 percent within three weeks'—that is a clear, useful goal.” Vlcek is discussing ____.
• Question 22
According to the expectancy theory, ____ affect the conscious choices that people make about their motivation.
• Question 23
France has 14 million smokers. More importantly, smokers in France are closely associated with the French culture. So when the French government waged a war against smoking, it set as its ____ to reduce smoking by 30 percent by the end of the decade.
• Question 24
According to ____, people will be motivated when they perceive they are being treated fairly.
• Question 25
____ is the perceived degree to which outcomes and rewards are fairly distributed or allocated.
• Question 26
The two basic kinds of inequity are ____.
• Question 27
The two parts of reinforcement are ____.
• Question 28
According to expectancy theory, in order for people to be highly motivated, ____ must be high.
• Question 29
According to Alderfer's ERG theory, the lowest-order need is ____.
• Question 30
____ is a reinforcement strategy which weakens a behavior over time because the behavior has no consequences, positive or negative.
Strayer BUS 302 Week 9 Quiz
• Question 1
____ costs are the costs associated with implementing or monitoring control.
• Question 2
Quality is typically defined and measured in three ways. They are ____.
• Question 3
Several extended-stay hotel chains ask guests to hang their towels so they can be reused as a way to help the environment. This request reflects which stage of waste minimization?
• Question 4
Companies that rely on bureaucratic control tend to ____.
• Question 5
____ should be used when it is difficult to create good measures of worker behavior and output and when organizational culture, values, and beliefs are strong.
• Question 6
Control is a(n) ____ process.
• Question 7
The three basic control methods are ____.
• Question 8
A report calling for a company to set clear targets to improve fuel economy and to cut factory emissions would want the company to establish emission control ____.
• Question 9
____ control is a method of gathering information about performance deficiencies as they occur.
• Question 10
____ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.
• Question 11
____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
• Question 12
Companies may determine standards by ____.
• Question 13
____ control is a method of gathering information about performance deficiencies before they occur.
• Question 14
Which of the following is NOT one of the four perspectives measured in the Balanced Scorecard approach to control?
• Question 15
____ control is a method of gathering information about performance deficiencies after they occur.
• Question 16
Using ____ data mining, the user usually begins by telling the data mining software to look and test for specific patterns and relationships in a data set.
• Question 17
Intranets are ____.
• Question 18
The first company to use new information technology to substantially lower costs or differentiate products or services often gains ____.
• Question 19
The two major types of data mining are ____.
• Question 20
A company developed a(n) ____ to allow its more than 50 department heads and executive managers to use a Web browser to view sales results and distribution plans with a single click..
• Question 21
The term ____ refers to facts and figures that are in an unusable form.
• Question 22
Two critical steps are required to make sure that data can be accessed by authorized users and no one else. They are ____.
• Question 23
For the purposes of data mining, ____ patterns are just the opposite of association patterns.
• Question 24
In the process of capturing information, ASCII text is generated by ____.
• Question 25
The key to sustaining competitive advantage is ____.
• Question 26
Using ____ data mining, the user simply tells the data mining software to uncover whatever patterns and relationships it can find in a data set.
• Question 27
____ is the process of ensuring that data are reliably and consistently retrievable in a usable format for authorized users, but no one else.
• Question 28
____ allow managers and employees to use a Web browser to gain access to customized company information and to complete specialized transactions.
• Question 29
A(n) ____ is an information system that helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models and tools.
• Question 30
Data mining is the ____.
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