Question 1 of 20

5.0 Points

__________ is a balanced approach for organizations to address economic, social, and environmental issues in a way that aims to benefit people, communities, and society.

 

 

 

A. Best-ratio ethics

 

 

B. Corporate social responsibility

 

 

C. Full-potential ethics

 

 

D. The balanced scorecard

 

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Question 2 of 20

5.0 Points

From a __________ perspective, resources are wasted unless they contribute to success in the marketplace, and the more direct the contribution, the better.

 

 

 

A. global economic

 

 

B. customer service

 

 

C. strategic manager’s

 

 

D. world-class manufacturing

 

 

 

 

Question 3 of 20

5.0 Points

Managers have three main responsibilities in regard to ethics. Which of the following is NOT one of those?

 

 

 

A. They are responsible for creating an internal environment that promotes, expects, and rewards ethical behavior.

 

 

B. They are responsible for helping employees make ethical choices.

 

 

C. They are responsible for setting an example of ethical behavior.

 

 

D. They are responsible for helping employees follow through and exhibit ethical behavior after the appropriate choices have been made.

 

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Question 4 of 20

5.0 Points

An __________ is any characteristic or capability that puts the organization at a competitive disadvantage.

 

 

 

A. external threat

 

 

B. internal threat

 

 

C. environmental weakness

 

 

D. organizational weakness

 

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Question 5 of 20

5.0 Points

The __________ consists of the specific tactics, projects, and activities for achieving broad strategic objectives.

 

 

 

A. action plan

 

 

B. strategic plan

 

 

C. SWOT analysis

 

 

D. business model

 

 

Question 6 of 20

5.0 Points

Even the best plan can do no good until it is effectively:

 

 

 

A. communicated.

 

 

B. managed.

 

 

C. executed.

 

 

D. measured.

 

 

 

Question 7 of 20

5.0 Points

Strategic management is:

 

 

 

A. creative thinkers who look at their business environment from a different perspective.

 

 

B. expansive and wasteful.

 

 

C. constantly seeking gaps in the marketplace that their companies can fill.

 

 

D. management that bases decisions within an ethical framework.

 

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Question 8 of 20

5.0 Points

The firm’s __________ define(s) the firm’s reason for existence.

 

 

 

A. mission

 

 

B. values or guiding principles

 

 

C. strategy

 

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Question 9 of 20

5.0 Points

Change that is __________ on employees will be resisted, but change that is __________ by employees who are involved in and prepared for it will be accepted and promoted.

 

 

 

A. Engendered; inflicted

 

 

B. Embraced; engendered

 

 

C. Engendered; embraced

 

 

D. Inflicted; engendered

 

 

 

 

 

Question 10 of 20

5.0 Points

Which of the following statements does NOT apply when developing a mission statement?

 

 

 

A. Include the how-to statements.

 

 

B. Describe the “who, what, and where” of the organization.

 

 

C. Be brief, but comprehensive.

 

 

D. Choose wording that is simple.

 

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Question 11 of 20

5.0 Points

The firm’s __________ describe(s) where the organization is headed.

 

 

 

A. vision

 

 

B. values or guiding principles

 

 

C. strategy

 

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Question 12 of 20

5.0 Points

To promote successful execution of strategies, organizations should undertake which of the following strategies?

 

 

 

A. Eliminate administrative barriers

 

 

B. Conduct a secondary SWOT analysis

 

 

C. Hold a stakeholder’s gap analysis

 

 

D. Contract with an execution specialist

 

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Question 13 of 20

5.0 Points

Which of the following statements best describe the acronym SWOT?

 

 

 

A. Specific, Witness, Opportunities, and Time.

 

 

B. Single, Weaknesses, Occasion, and Tactics.

 

 

C. Strengths, Weaknesses, Opportunities, and Threats

 

 

D. Strategies, Weaknesses, Objectives, and Tactics

 

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Question 14 of 20

5.0 Points

Which of the following statements is true concerning strategies used to execute a strategic plan?

 

 

 

A. Organizations should communicate at all times.

 

 

B. Consult with only managers.

 

 

C. Adjust to administrative barriers.

 

 

D. Be flexible but do not improvise.

 

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Question 15 of 20

5.0 Points

The firm’s __________ define(s) attitudes and policies for all employees.

 

 

 

A. mission

 

 

B. vision

 

 

C. values or guiding principles

 

 

D. strategy

 

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Question 16 of 20

5.0 Points

Managers can play a role in promoting ethical behavior on the job by:

 

 

 

A. maintaining sound financial standards.

 

 

B. implementing total quality.

 

 

C. ensuring customer satisfaction.

 

 

D. developing written ethics guidelines.

 

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Question 17 of 20

5.0 Points

Which one of the following is NOT a category of competitive strategy?

 

 

 

A. cost leadership

 

 

B. product positioning

 

 

C. market-niche

 

 

D. differentiation

 

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Question 18 of 20

5.0 Points

When providing ethics training, it is important to:

 

 

 

A. facilitate, don’t preach.

 

 

B. stimulate discussion.

 

 

C. highlight practical applications.

 

 

D. All of the above are important.

 

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Question 19 of 20

5.0 Points

A __________ is something an organization does so well it can be viewed as a competitive advantage.

 

 

 

A. quality standard

 

 

B. vision

 

 

C. differentiation strategy

 

 

D. core competency

 

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Question 20 of 20

5.0 Points

Which of the following is NOT a value that leads to peak performance and excellence?

 

 

 

A. Creativity

 

 

B. Quality

 

 

C. Dependability

 

 

D. Opportunity

 

 

 

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