Stakeholders, Metrics, and Quick Wins - 2nd Part of Assignment - Business Process Management

Unit 4 Assignment: Stakeholders, Metrics, and Quick Wins

Part 1: The Stakeholders

Answer the following questions:

1)     Who are the stakeholders in your selected business process, besides those that are directly involved in the execution of it? List at least two people/groups and explain their relationship/ connection to the process. Also describe what they expect from this project.

2)     What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general. Be specific about both of these elements (definition of goals and success).

Part 2: Metrics

List three metrics that you think can help you quantify the performance of the selected business process currently. List and define the metrics clearly, explain why each metric is important in the assessment of the process, and then give an example of the statistic units.

For example, if your metric is “speed of processing,” it may be defined by how quickly each employee audits a tax form, and the example would be that “on average you would expect eight tax forms audited per hour.”

Metric 1:

1. Definition

2. Significance in assessment

3. Example

Repeat this format for all three.

Part 3: Quick

Wins

Identify two quick wins for your process. For each, describe (a) what they are, (b) how they can be accomplished quickly and (c) why they will provide a boost to the project