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Watch the "Six Sigma Video Overview" located in the Module Six Resource folder. Identify a process (such as design, manufacturing, accounting, customer service, etc.) at your firm, and explain the variation in that process due to common causes of variation and the variation due to special causes of variation.

 

 

 

 

 

https://www.mindtools.com/pages/article/newTMC_03.htm

 

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