In a short essay (not to exceed two pages) explain how you see the treatment of internal and external customers. Is one more important than the other? How does this affect “quality” in the organization?
charmaineIn a short essay (not to exceed two pages) explain how you see the treatment of internal and external customers. Is one more important than the other? How does this affect “quality” in the organization?
Below are links provided by the teacher and there are also 2 documents attached
http://www.baldrige.com/tag/customer-focus/
https://www.mindtools.com/pages/article/newPPM_07.htm
http://fee.org/freeman/stockholders-as-stakeholders/#axzz2bILSHyiN
11 years ago
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