Service Operations Management / ONLINE class 2 months/ syllabus attached!

Teachers:

 -The elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting variations in demand present a challenge to the operations manager to use effectively the perishable service capacity.

 -This results because production and consumption occur simultaneously and thus the inability to inventory services.

 -The course covers strategic and tactical issues associated with designing and managing service operations. It provides tools to help assess operations, redesign processes, and establish systems to ensure an excellent customer experience

Grade Components