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i want you to watch the video and read the slide then answer this two qustion 

What’s the big deal about Japan’s pursuit of excellence as explained in the PPT?

Watch video Zappos then answer questions: What's the CBP at Zappos.com? Why do customer buy from them?

 

 

the video 

https://www.youtube.com/watch?v=p4OBZFVwu1s

 

i iwll upload the pps

  • 10 years ago
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Yhtomit
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