Schlosser notes in his introduction, "I've written this book out of a belief that people should know what lies behind...

Schlosser notes in his introduction, "I've written this book out of a belief that people should know what lies behind the shiny, happy surface of every fast food transaction"(10). What, in his view, does "lie behind" the counter at McDonalds or beyond the pizza box means... Who is in control, and why is Schlosser so concerned about their policies and practices? (_______ is in control and Schlosser is concerned about their policies and practices because...)