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1. In conducting an environmental scanning exercise, the ____ involves operations within the organization. (Points : 1) task environment
internal environment
social/global environment
natural environment

2. Porter’s five competitive forces (Points : 1)

do not apply to the resort industry since the competition within the industry is unique
is not impacted by social capital or regional resources
focus on experiential service products
are faced by all industries, including resorts

3. In conducting an environmental scanning exercise, the ____ considers the impact of national policies and societal trends. (Points : 1)

task environment
internal environment
social/global environment
natural environment

4. Waikiki initially began as a resort catering to the wealthy. The arrival of ___ changed their focus and it evolved to the resort location it is today. (Points : 1)

Elvis Presley
the Internet
World War II
jet airliner travel

5. Which of the following are objectives in resort operations? (Points : 1)

Making a profit
Developing an attentive and skilled workforce
Becoming a sustainable operation
All of the above

6. In today’s environment, the term “spa” typically signifies a health resort or service. The term is derived from (Points : 1)

the ancient Greek city of Sparta
the Spanish town of Spabadell
the Roman god of health, Spartecles
the town of Spa in Belgium

7. Tourists have greater latitude in their vacation choices due to (Points : 1)

global climate changes
advances in technology
access to the Internet
increasing prosperity and tourism options

8. The Family Life Cycle Theory (Points : 1)

reflects the changing socio-economic circumstances within households
follows a typical nuclear family through its stages of growth and change
is a complex specification of family life
all of the above

9. Resorts combine the elements of _____ which makes them distinctive in the tourism industry. (Points : 1)

superior lodging and dining facilities
recreation attractions to draw guests and activities to occupy them
recreation attractions to draw guests and superior lodging facilities
activities to occupy guests and superior dining facilities

10. The resort industry’s future involves (Points : 1)

a collaboration between business and government
a prediction of future guests’ desires and what the environment and society will permit
an analysis of past guest activity and spending
an understanding of the demographics of the resort’s primary guests

12 years ago

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