Reflection wk 5

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  • Describe an example of an ERP, CRM or re-engineering activity in your organization within the last 2 years.
  • What motivated this initiative?
  • Has it been successful?
  • What are the metrics used to measure the outcome?
  • What challenges did the organization face in the implementation?
  • How has the system changed since the original system?
  • Why has it changed?
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