read one chapter and answer the Qs. there are 2 parts

profileriaedh125

I need this within 4 huours from the time I post it.

Part #1

Complete a one page (about 500 words) reflection about Chapter 1.

Use the headings below with the information requested.  

  • Chapter Overview--A brief overview of what the chapter was about. 
  • Topic of Interest 1--What two topics were the most interesting to you and why? 
  • Topic of Interest 2-- What two topics were the most interesting to you and why? 
  • Real life relation--Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book.  Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.
  • Part # 2 Just 8-10 sentences for this 3 Qs 
  • After reading the introductory chapter answer the following:                             

    1. What is your definition of CRM?
    2. Is CRM good? For whom? Why?
    3. Describe one example how an organizations’ CRM activity has affected you. 

    ONE LINERS WILL EARN A ZERO; UTILIZE CRITICAL THINKING (Links to an external site.) WITH SUBSTANTIVE RESPONSES.

     

    this is the link for the book. all you need to read is chapter one.

    https://books.google.com/books?id=Dd2jIx-dtCgC&printsec=frontcover&dq=managing+customer+relationships+a+strategic+framework+Peppers,+rogers+ebook&hl=en&sa=X&ei=fYQcVYP5O8G6ggTPqILIBw&ved=0CCwQ6AEwAA#v=onepage&q=managing%20customer%20relationships%20a%20strategic%20framework%20Peppers%2C%20rogers%20ebook&f=false 

     

     

    • 6 years ago
    • 20
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