Read Article Dry Cleaners then answer the questions

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After reading article Dry Cleaners answers the following questions
What could the Chung’s have done differently to possibly prevent this lawsuit?
Should stores offer this type of guarantee?
When you see a “Satisfaction Guarantee” what do think that implies about the service provider?
3) Please read the following article
http://www.qualitydigest.com/magazine/2000/sep/article/measuring-and-managing-customer-satisfaction.html# (Links to an external site.)