| 21) Executives with a particular mix of skills and experiences may be classified as an executive type and paired with |
| A. | a specific personal characteristic | | B. | a specific corporate strategy | | C. | a certain educational background | | D. | a specific experience background | | E. | a specific industry |
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| 22) According to the text, what is the "key" to effective management of change in culture? |
| A. | Planning | | B. | Operationalization | | C. | Evaluation | | D. | Staffing | | E. | Communication |
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| 23) The sum total of the activities and choices required for the execution of a strategic plan is known as in |
| A. | strategic formulation | | B. | environmental scanning | | C. | strategy implementation | | D. | evaluation and control | | E. | strategic development |
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| 24) Who typically implements strategy in large, multi-industry corporations? |
| A. | The board of directors | | B. | Top management | | C. | Middle management | | D. | First level management | | E. | Everyone in the organization |
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| 25) Which one of the following is NOT a part of the evaluation and control of performance? |
| A. | Establish corporate strategies. | | B. | Determine what to measure. | | C. | Establish standards for performance. | | D. | Measure actual performance. | | E. | Take corrective actions. |
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| 26) The end result of activity is known as |
| A. | measurement | | B. | gratuity | | C. | performance | | D. | return on equity | | E. | achievement |
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| 27) Which is the MOST commonly used measure of corporate performance (in terms of profit)? |
| A. | EPS | | B. | ROE | | C. | DPS | | D. | ROI | | E. | ROVA |
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| 28) Because of the belief that accounting-based numbers such as ROI, ROE, and EPS are not reliable indicators of a corporation's economic value, which method of corporate performance is now preferred? |
| A. | Shareholder value | | B. | Basic earning power | | C. | Price/earnings ratio | | D. | Profit margin on sales | | E. | Return on assets |
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| 29) Which company experienced a tarnished reputation and scandal after experiencing behavior substitution when employees altered their behavior on the job to fit the reward system? |
| A. | Sears, Roebuck, & Co. | | B. | J.C. Penney | | C. | Neiman Marcus | | D. | Saks | | E. | Macy's |
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| 30) Suboptimization occurs when |
| A. | a division or functional unit views itself as a separate entity and refuses to cooperate with other divisions or units to the detriment of the organization as a whole | | B. | there is a failure to produce at or near full capacity | | C. | individuals are placed into positions not suited to their abilities | | D. | managers tend to focus more of their attentions on those aspects which are measurable than on those which are not | | E. | managers concentrate too much on short-term performance objectives |
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