Quality Management & Continuous Improvement

Conduct research on the improvements in time and effeciency for customer service made at airports when curb side check-in services were implemented for major airlines (i.e. Delta, South West Airlines, American Airlines, & Jet Blue, etc.). 

In a 2 page paper include how customers were affected by implementing curb side check-in, how much profit curb side check-in brought in airlines, how much faster customers were able to check-in for flights, and how curb-side check in improved customer service at the airport.

1 Page Minimum. 1 academic, peer-reviewed references that are relevant to and that support the deliverable.