Quality Improvement for Organizational Effectiveness

Redesigning jobs for organizational effectiveness leads some companies to make quality process improvements. Because certain values are shared between Organizational Development (OD) and Total Quality Management (TQM), some companies have used TQM as a job design intervention.

For your initial post in this module's discussion, locate and summarize an article about a company that has used TQM to improve performance. The Online Library is accessible through the Resources tab and is an excellent source of scholarly articles. Be sure to cite your article source.