Quality and leadership

APA format include within the text

3-4 pages (referene and cover page not included)

refer to the website: http://www.nist.gov/baldrige/publications/upload/2015_2016_Category_and_Item_Commentary_HC.pdfthe Baldrige website, suggests that a commitment to quality begins and ends with leadership. Discuss the steps that a leader would need to take to implement a change in overall quality. As a suggestion, some of the steps covered in the paper could include initial identification of poor quality.

who should be involved in the improvement process (management, customers, consultants, etc.)? how to get employee buy-in, level of oversight required and by whom, implementation, etc.