Quality and Engineering Management

Question 1 
Internal activities are primarily concerned with _____, while external activities require attention to _____.
Question 1 options:
-employees; customers
-efficiency; effectiveness
-production; service delivery
-standardization; customization

Question 2 
Rapid changeover from one product to another, rapid response to changing demands, or the ability to produce a wide range of customized services are all examples of:
Question 2 options:
-motility.
-mobility.
-agility
-flexibility.

Question 3 
In the implementation of kaizen, the principle asset is considered to be:
Question 3 options:
-technology.
-automation.
-financial investment.
-people.

Question 4 
Which of the following terms best describes kaizen?
Question 4 options:
-Concurrent engineering
-Continuous improvement
-Innovation
-Statistical process control

Question 5 
When considering effective service designing, a fast food restaurant would be considered _____ in customer contact and ______ in customization.
Question 5 options:
-low, high

-high, high

-high, low

-low, low
________________________________________
Question 6 


These goals and standards set as part of a control system are reflected by measurable quality characteristics like all of the following EXCEPT:
Question 6 options:

-workforce engagement.

-product dimensions.

-service times.

-employee behavior.
________________________________________
Question 7 


As design tools, _____ enable the management to study and analyze processes prior to implementation in order to improve quality and operational performance.
Question 7 options:

-flowcharts

-organization charts

-pie diagrams

-management grids
________________________________________
Question 8 


Enablers of agility include all of the following EXCEPT:
Question 8 options:

-detachment from customers.

-empowerment of employees as decision makers

-close supplier and partner relationships.

-breakthrough improvement.
________________________________________
Question 9 


Which of the following is NOT a goal in designing a service?
Question 9 options:

-The goal is to provide a service whose elements are internally consistent.

-The service is directed at meeting the needs of a specific target market segment.

-Too much or too little emphasis on one component is encouraged as a differentiator in the market.

-Services differ in the degree of customer contact and interaction, labor intensity, and customization.
________________________________________
Question 10 

Which of the following tools is most closely associated with quality function deployment?
Question 10 options:

-Concept Engineering

-Taguchi Loss Function

-House of Quality

-Design Failure Mode and Effects Analysis
________________________________________
Question 11 

In the QFD process, a _____ forms the basis for a quality control plan delivering those critical characteristics that are crucial to achieving customer satisfaction, as specified in the last house of quality.
Question 11 options:

-control point

-key process

-quality parameter

-key result area
________________________________________
Question 12 

_____ is a planning process to guide the design, manufacturing, and marketing of goods by integrating the voice of the customer throughout the organization.
Question 12 options:

-Design for Six Sigma

-Quality function deployment

-Design for manufacturability

-Quality concept development
________________________________________
Question 13 

Product failure that occurs at the beginning of a product’s life as a result of manufacturing or material defects is called:
Question 13 options:

-functional failure

-catastrophic failure

-premature failure

-reliability failure
________________________________________
Question 14 


_____ design refers to designing goods and services that are insensitive to variation in manufacturing processes and when consumers use them.
Question 14 options:

-Robust

-Compact

-Non-variant

-Zero-Variance
________________________________________
Question 15 


According to the text, one of the most significant barriers to efficient product development is poor:
Question 15 options:

-design process

-intraorganizational cooperation

-management focus on innovation

-market intelligence
________________________________________
Question 16 


Given the following Taguchi loss function and specifications, determine the estimated loss if the quality characteristic under study takes on a value of 6.30 inches. 
Taguchi loss function: L(x) = 8,500(x-T)2
Specifications (in inches): 6.00 ± 0.25.

Question 16 options:

-$765.00

-$2,550.00

-$21.25

-$1,349.21
________________________________________
Question 17 


The acronym MTBF stands for:
Question 17 options:

-minimum time between failures

-minimum time before failure

-maximum time before failure

-mean time between failures
________________________________________
Question 18 


The number of failures per unit time during the duration under consideration is called:
Question 18 options:

-mean time between failures

-failure rate

-mean time to failure

-conformance rate
________________________________________
Question 19 
Question 19 options:
A specification for a dishwasher part at is 0.325 ± 0.025 centimeters (cm). It costs $15 to scrap a bad part. An improvement team found a way to reduce the deviation from target--it can now be held at 0.015 cm, what is the Taguchi loss ($)?

To avoid rounding differences, make sure your answer is in the form $x.x0 (round to the nearest ten cents)
________________________________________
Question 20 
Question 20 options:
Lifetred, Inc., makes automobile tires that have a life of µ = 75,000 miles and σ = 2,500 miles.
What length of warranty is needed so that no more than 5 percent of the tires will be expected to fail during the warranty period?

To avoid of rounding differences--make sure your answer is in the form xx,900 miles.