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1.       Explain the difference between ITSM and ITIL.  (Hint:  http://www.bmc.com/blogs/itsm-or-itil-that-isnt-the-question/)

 List at least 2 other “ITSM” frameworks and briefly describe each one.

 

3.       Examine ISO 20000 and briefly describe that standard.

 answer these questions in 400-500 words

 

 

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