Putting Skills to the Test (CS U8D)

Need by 12 Nov 2015 by 2300hrs EST in at least 350 words

Read the scenario and respond to the Checklist:

• Discuss how you would use anger management skills as discussed in the chapter and in the CSR Tool Belt, and the Customer Service Resolution Strategies (in the Learning Activities) to respond to these customers on the website and how you would use other customer service skills to fix the issues at LaMars.

(the scenariois attached)

You may use the following reference: Gibson, P. (06/2011). The World of Customer Service, 3e, 3rd Edition. [VitalSource Bookshelf Online]. Retrieved from http://kaplan.vitalsource.com/#/books/9781133708476/

Need by 12 Nov 2015 by 2300hrs EST in at least 350 words