Professional Communications
meggielovezz
Please answer questions 1-20 and send it back to me as soon as possible.
1. When addressing international mail, the country name should be typed | ||||
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2. What should you do if your manager has to leave the office to attend to personal business? | ||||
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3. The body of the letter begins _______ lines below the salutation. | ||||
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4. To keep your emails concise and to the point | ||||
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5. What should you do when asked to take down a detailed message for your manager or supervisor? | ||||
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6. The author of a memo typically signals his or her approval of the memo by | ||||
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7. To ensure security, passwords should be | ||||
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8. What should you do if you don't know the name of the recipient and the company or organization refuses to disclose it? | ||||
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9. Some call waiting functions allow a caller to be _______ your line while you're on the phone with another caller, and your extension will ring as soon as you hang up with the first caller. | ||||
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10. Unlike the inside address, the recipient's address on the envelope of a business number should usually | ||||
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11. If you know the name of the recipient of a business letter, but are unsure of that person's gender, the appropriate salutation is | ||||
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12. What should you do if a caller needs a particular question answered and you're completely uncertain about whom the caller should contact? | ||||
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13. What should you do if you know you'll need to leave the telephone for more than 30 seconds to find information for a caller? | ||||
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14. When taking messages for another person, a good rule to follow is to | ||||
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15. One of the advantages of communicating through email rather than through letters and telephone calls is | |||||||||||||||||||||||||||||||
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- 8 years ago
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