Professional Communications

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Please answer questions 1-20 and send it back to me as soon as possible.

 

1.   When addressing international mail, the country name should be typed
    

 

2.   What should you do if your manager has to leave the office to attend to personal business?
    

 

3.   The body of the letter begins _______ lines below the salutation.
    
4.   To keep your emails concise and to the point
    

 

5.   What should you do when asked to take down a detailed message for your manager or supervisor?
    

 

6.   The author of a memo typically signals his or her approval of the memo by
    

 

7.   To ensure security, passwords should be
    
8.   What should you do if you don't know the name of the recipient and the company or organization refuses to disclose it?
    

 

9.   Some call waiting functions allow a caller to be _______ your line while you're on the phone with another caller, and your extension will ring as soon as you hang up with the first caller.
    

 

10.   Unlike the inside address, the recipient's address on the envelope of a business number should usually
    

 

11.   If you know the name of the recipient of a business letter, but are unsure of that person's gender, the appropriate salutation is
    

 

12.   What should you do if a caller needs a particular question answered and you're completely uncertain about whom the caller should contact?
    

 

13.   What should you do if you know you'll need to leave the telephone for more than 30 seconds to find information for a caller?
    

 

14.   When taking messages for another person, a good rule to follow is to
    
15.   One of the advantages of communicating through email rather than through letters and telephone calls is
    

 

16.   Special notations, such as CONFIDENTIAL or VIA REGISTERED MAIL are usually placed
    

 

17.   When transferring a call to another person in the company, the best policy is to
    
 
18.   Which of the following words represents a pronunciation problem?
    

 

19.   The fourth line of the main heading of a memo is the _______ line.
    

 

20.   If your manager asks you to place a call for him or her, what's the best course of action?
    

 

 

 

 

 

 

 

 

    • 8 years ago
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