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Milestone 1

Prompt: Your Milestone One submission will identify the company you have chosen for your final project. You must select a company that has

current quality issues or has endured quality issues in the past. Ideally, you should select a company that has an ample amount of information available, whether through firsthand knowledge (an employer) or through research (a well-known company). Milestone One must include a brief history of the company, a description of the quality issue, and your rationale for choosing this company.

Requirements of Submission: This submission must be two to three pages in length and must use double spacing, 12-point Times New Roman font, and one-inch margins. Research is not required for this submission but may be incorporated.

Milestone 2

Prompt: Your Milestone Two submission will be a detailed outline that must incorporate each critical element of the final project. Use the checklist below as a guideline for each critical element that must be covered in this outline. For the purpose of this milestone, copy and paste the critical elements into an outline and add one to two bullet items per critical element. Each bullet item should serve as the basis of your information for that critical element. The intent of this outline is to ensure that you are on the right track for your final project. A comprehensive outline will provide a solid foundation as you develop and complete your final project.

This assignment will be graded pass/fail. You must address all of the critical elements to receive credit for this assignment.

Requirements of Submission: Written components of this project must follow these guidelines: double spacing, 12-point Times New Roman font, one-inch margins, and APA-style citations.

Research: Include at least two of the four required sources of research that you will incorporate into your final project. The source of the research is all that is required for this outline.

Critical Elements Are all elements covered?

Company Background and History

Description of Quality Issue

Quality Culture

Voice of the Customer

Change Management Plan

Quality Theories

Quality Tools and Techniques

Implementing Change

Resistance to Change

Expected Outcomes

Research

Final Project

The final project for this course is the creation of an organizational quality plan in which you will focus on a quality issue experienced by a chosen company.

Prompt

The focus of the final project is to select a company that has endured quality issues and to develop an organizational quality plan. You may select a company that you currently work for or a prior employer. You may also select a well-known company that you are interested in. You are encouraged to select a company that has an ample amount of information available, whether that is through firsthand knowledge (an employer) or through research (a well-known company).

The project is divided into two milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions.

Critical Elements

The following critical elements must be addressed in your completed paper:

Company Background and History. Provide a brief company history that includes the company’s origins, founders, main products, and services, as well as the industries the company services.
Description of Quality Issue. Describe the quality issue and the impact the issue has had on the company.
Quality Culture. Describe the company’s quality culture and explain whether the culture played a part in the quality issue.
Voice of the Customer. Explain the impact the quality issue has had on the company’s customers and describe the customers’ reactions to the quality
issue.
Change Management Plan. Provide a detailed plan that includes the following elements to bring about change within the company and to overcome the
quality issue.
1. Quality Theories. Explain which quality theories you would follow to bring about change and explain why you chose those theories.
2. Quality Tools and Techniques. Identify at least three quality tools and techniques that you would implement to improve the company’s quality.
3. Implementing Change. Explain the process and procedures you would take to implement these changes within the organization.
4. Resistance to Change. Explain some of the potential challenges that may prevent implementation.
Expected Outcomes. Provide a summary of the expected outcomes and how these changes will impact the organizational quality culture.